Senior Specialist, Operations OSD

XPO; Phoenix (AZ); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

13 days PTO first year

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO is hiring an Operations OSD Senior Specialist in Phoenix. You will handle over, short and damaged freight processes, coordinate with customers and internal teams, and ensure accurate documentation to prevent delays.

This role requires 2 years of related experience, strong communication, and proficiency with Microsoft Office. XPO offers comprehensive health insurance from day one, 13 days PTO, 9 holidays, a 401(k) match and education assistance.

Qualifications

• 2 years of operational experience in transportation, warehousing or a similar field.
• Strong critical thinking and planning ability, with the flexibility to work in a fast-paced environment.
• Excellent verbal and written communication skills and the ability to communicate information clearly.

Responsibilities

• Research over, short and damaged freight and resolve related documentation to prevent delays.
• Communicate with customers, operations and vendors to resolve issues on shipments identified as over, short, damaged, refused or stranded.
• Use tools related to matching freight and documenting shipment dispositions.
• Develop relationships with operational teams to solve recurring issues.
• Monitor paperwork controls and ensure timely communication of exceptions and POD handling.
• Track hazmat inventory and coordinate with vendors for spills and EPA/OSHA compliance.
• Bill shipments under applicable tariffs and pricing agreements.
• Collaborate with the Cargo Claims Team to complete daily tasks to prevent claims.

Skills

Experience

Critical thinking

Communication

Typing/10-key

Microsoft Office

Job description

Career Opportunities: Senior Specialist, Operations OSD (389730)

Requisition ID389730-Posted09/16/2026-US

What you’ll need to succeed as an Operations Specialist for Over, Short and Damage at XPO

• 2 years of operational experience in transportation, warehousing or a similar field
• Strong critical thinking and planning ability, the flexibility to work in a fast-paced environment and ability to dive into the details
• Excellent verbal and written communication skills and the ability to communicate information in a clear and understandable manner
• Strong computer, typing and 10-key skills
• Proficiency in Microsoft Office

Preferred qualifications:

• At least 1 year of experience in OS&D
• Knowledge of hazardous materials regulations

About the Operations Specialist for Over, Short and Damage job

Pay, benefits and more:

• Pay starts at $ 25.42/hour
• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Research over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim prevention
• Communicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded.
• Effectively use tools related to matching freight, documenting shipment dispositions, etc.
• Develop strong relationships with operational teams at the service center(s) to solve recurring issues
• Monitor controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper-loaded trailers and proper handling of PODs
• Track and maintain detailed records for all hazmat to ensure that physical inventory matches electronic inventory; work directly with vendors to ensure that pick-up and disposal of spills and related documentation meets all EPA and OSHA standards.
• Bill shipments under applicable tariffs and pricing agreements
• Work with Cargo Claims Team to ensure specific tasks are completed on a daily basis to prevent claims

Operations Specialists for Over, Short and Damage are required to:

• Walk and/or stand for extended periods, up to 4 hours at a time, on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .