OS&D Customer Service Clerk (Full Time)

Hrapply; York (York County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Direct Deposit

On Demand Pay

Paid Time Off

401K Profit Sharing

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Job summary

Ward Trucking, LLC seeks a Customer Service Associate / Clerical Support to sustain carrier relationships and handle OS&D duties from the Harrisburg area. The role emphasizes accurate data entry, phone etiquette, and timely processing of pickups, proofs of delivery, and billing tasks.

The successful candidate will work with the service center team to resolve shipments issues, provide rate quotes when needed, and support drivers and customers with professional, courteous service.

Qualifications

• Must be customer focused with good people skills.
• Must have excellent communication skills and basic knowledge of telephone etiquette.
• Must have previous clerical experience in a business atmosphere.

Responsibilities

• Answer telephones and provide professional customer service.
• Process pickups, proofs of delivery, and bills in a timely manner.
• Coordinate problem resolution between customers, sales managers, and operations.

Skills

Customer service

Data entry

Telephone etiquette

Clerical experience

Tools

Billing software

CRM

Microsoft Excel

Job description

Ward Trucking, LLC seeks a Customer Service Associate / Clerical Support to sustain carrier relationships and handle OS&D duties from the Harrisburg area. The role emphasizes accurate data entry, phone etiquette, and timely processing of pickups, proofs of delivery, and billing tasks.

The successful candidate will work with the service center team to resolve shipments issues, provide rate quotes when needed, and support drivers and customers with professional, courteous service.