Orthopedics Scheduler - Streamline Appointments

MaineGeneral Medical Center; Augusta (ME); On-site; USD 28,000 - 49,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Tuition Reimbursement

Retirement plan with company match

Job summary

MaineGeneral Health is seeking a Patient Scheduler to join our team. You will gather and verify patient demographics and insurance information for scheduled appointments at our facility and physician practices.

This role operates in a fast-paced call-center environment with a focus on patient service. Responsibilities include scheduling, communicating with staff for preauthorizations, guiding patients with pre-procedure instructions, and collecting demographic and insurance data.

Qualifications

• 1+ year in customer service, preferably in healthcare.
• Knowledge of medical terminology preferred.
• Experience with everyday computer tools and EMR data entry.

Responsibilities

• Schedules appointment times using scheduling programs.
• Coordinates with medical staff to ensure facility and staff availability and pre-authorizations.
• Communicates with patients and families to provide pre-procedure instructions and confirm appointments.
• Intakes demographics, insurance information, and pre-authorizations as necessary.

Skills

Call center experience

Customer service

Medical terminology

EMR

Tools

EMR systems

Job description

MaineGeneral Health is seeking a Patient Scheduler to join our team. You will gather and verify patient demographics and insurance information for scheduled appointments at our facility and physician practices.

This role operates in a fast-paced call-center environment with a focus on patient service. Responsibilities include scheduling, communicating with staff for preauthorizations, guiding patients with pre-procedure instructions, and collecting demographic and insurance data.