Patient Scheduling Representative - Orthopedics

MaineGeneral Medical Center; Augusta (ME); On-site; USD 28,000 - 49,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Tuition Reimbursement

Retirement plan with company match

Job summary

MaineGeneral Health is seeking a Patient Scheduler to join our team. You will gather and verify patient demographics and insurance information for scheduled appointments at our facility and physician practices.

This role operates in a fast-paced call-center environment with a focus on patient service. Responsibilities include scheduling, communicating with staff for preauthorizations, guiding patients with pre-procedure instructions, and collecting demographic and insurance data.

Qualifications

• 1+ year in customer service, preferably in healthcare.
• Knowledge of medical terminology preferred.
• Experience with everyday computer tools and EMR data entry.

Responsibilities

• Schedules appointment times using scheduling programs.
• Coordinates with medical staff to ensure facility and staff availability and pre-authorizations.
• Communicates with patients and families to provide pre-procedure instructions and confirm appointments.
• Intakes demographics, insurance information, and pre-authorizations as necessary.

Skills

Call center experience

Customer service

Medical terminology

EMR

Tools

EMR systems

Job description

Job Summary

MaineGeneral Health. We’re with you. Be with us! MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities. If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

Job Description

The Opportunity: MaineGeneral Health is currently seeking a Patient Scheduler to join our team of professionals. The Patient Scheduler is responsible for gathering and verifying patient information including patient demographics and insurance information for scheduled appointments at our facility and physician practices. If you enjoy working in a fast-paced call-center environment and have a desire to help patients, this is your opportunity to be part of a great team.

The Work

• Schedules appointment times using computerized scheduling programs
• Communicates with medical and clinical staff to ensure the availability of facilities and staff and intake preauthorization’s at the time of scheduling
• Communicates with patients and/or their families, as permissible, to provide necessary pre-procedure instructions and to confirm appointments
• Intakes demographics, insurance information, and pre-authorizations as necessary for all scheduled encounters

You Have

• Ability to handle a large volume of outgoing and incoming calls
• Strong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, and a warm demeanor)
• 1+ year working in customer service, preferably in healthcare
• Knowledge of medical terminology preferred
• Experience with using everyday computer electronic technology tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as the ability to effectively utilize and enter information in the electronic medical record (EMR)

Compensation Information

$20.00 - $35.28The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours: 40

Job Exempt: No

Benefits

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

• Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness: Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company‑matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short‑term and long‑term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
• Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership‑supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for a community.

Equal Opportunity Employer

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] . MaineGeneral participates in E-Verify. Employee Rights E-Verify Participation Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affiative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affiative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department.

Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] . EEO is Law