Remote Orthopedics Office Assistant | Patient Care

adventhealth; Hendersonville (NC); Remote; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Hendersonville, NC is seeking a patient services professional to support medical records, scheduling, and front-desk duties. This remote-friendly position requires you to live in the Hendersonville/Asheville area and work a Mon-Fri 8am-5pm schedule.

Responsibilities include greeting patients, handling calls, collecting insurance information, scheduling appointments, and processing referrals. High school diploma and 1+ year related experience preferred.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year related experience preferred.
• Excellent customer service and communication skills.
• Ability to schedule appointments and handle payments.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers calls and documents appropriately.
• Collects insurance information and IDs for encounters.
• Schedules and confirms patient appointments to reduce no-shows.
• Obtains and distributes medical records; verifies insurance coverage.
• Collects copays and balances per policy.
• Establishes patient payment plans as required by policy.
• Processes referrals accurately and timely.

Skills

Customer service

Multitasking

Communication skills

Education

High School Diploma or Equiv

Job description

AdventHealth in Hendersonville, NC is seeking a patient services professional to support medical records, scheduling, and front-desk duties. This remote-friendly position requires you to live in the Hendersonville/Asheville area and work a Mon-Fri 8am-5pm schedule.

Responsibilities include greeting patients, handling calls, collecting insurance information, scheduling appointments, and processing referrals. High school diploma and 1+ year related experience preferred.