Orthopedics Front Desk & Patient Experience Lead

Hackensack Meridian Health Inc.; Paramus (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

Hackensack Meridian Health in Paramus, NJ seeks a Medical Office Specialist to support ambulatory care teams. You will handle front-desk duties, scheduling, registration, check-in/check-out, and post-visit follow-ups to ensure a smooth patient experience.

The role requires strong customer service, excellent communication, and proficiency with Microsoft Office or Google Suite; familiarity with EMR/EHR is a plus.

Qualifications

• High School diploma or GED required.
• 1+ year experience in customer service or public-facing role.
• Ability to multitask in a fast-paced environment while staying professional.
• Must be able to travel to various locations and have reliable transportation.
• Proficient with Microsoft Office and/or Google Suite applications.
• Excellent written and verbal communication skills.

Responsibilities

• Handle front desk duties for the outpatient office.
• Schedule, register, check-in and check-out patients; coordinate appointments.
• Provide optimal support to the care team and assist with post-visit follow-ups.

Skills

Customer service

Communication

Time management

Multitasking

Microsoft Office

Google Suite

Travel

Education

High School diploma/GED

Associates Degree

Tools

EMR/EHR software

Microsoft Office

Google Workspace

Job description

Hackensack Meridian Health in Paramus, NJ seeks a Medical Office Specialist to support ambulatory care teams. You will handle front-desk duties, scheduling, registration, check-in/check-out, and post-visit follow-ups to ensure a smooth patient experience.

The role requires strong customer service, excellent communication, and proficiency with Microsoft Office or Google Suite; familiarity with EMR/EHR is a plus.