Orthopedics Clinic Front Desk & Admin Specialist (FT)

DHR Health; Edinburg (TX); Presencial; USD 17 000 - 25 000; Tempo integral

Resumo da oferta

DHR Health is seeking a Clinic Office Specialist for the Edinburg, TX area. In this full-time role, you will handle front-desk duties, register patients, verify insurance, and assist with billing while delivering excellent customer service.

You will work within the Orthopedics & Sports Therapy department, supporting physicians and staff in a fast-paced environment. Responsibilities include appointment scheduling, CPT code management, EMR documentation, and ensuring patient confidentiality.

Qualificações

• High School/GED required.
• Computer skills required with knowledge of Microsoft Office suite.
• Good written and verbal communication skills required.

Responsabilidades

• Promotes the facility mission, vision and values by effectively communicating them to others.
• Outpatient rehabilitation evaluation, re-evaluation, and treatment pre-authorization, management and tracking of treatment authorization date frames and applicable CPT codes.
• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service.
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by the Doctors Hospital at Renaissance Health System
• Ability to take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR
• File faxed/scanned information in charts for review by provider, if needed
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
• Communicating with patients and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments
• Forwarding telephone calls appropriately and following up on return calls
• Insurance verification and verification of patient demographics
• Retrieving and filing of medical records and delivering to appropriate providers as needed
• Weekly statistical reporting for Manager
• Other copying, filing, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and daily balancing, as needed
• Prepare and scan packets needed for billing company as needed
• Participates in infection control, departmental training equipment training and organizational CQI activities
• Other duties as assigned

Conhecimentos

Computer skills

Good communication

Formação académica

High School/GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

DHR Health is seeking a Clinic Office Specialist for the Edinburg, TX area. In this full-time role, you will handle front-desk duties, register patients, verify insurance, and assist with billing while delivering excellent customer service.

You will work within the Orthopedics & Sports Therapy department, supporting physicians and staff in a fast-paced environment. Responsibilities include appointment scheduling, CPT code management, EMR documentation, and ensuring patient confidentiality.