Clinic Office Specialist: Front Desk & Patient Access

DHR Health; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DHR Health in McAllen, TX is seeking a Clinic Office Specialist to join the Surgery Institute team. This full-time, days shift role combines clinical and administrative duties, including front-desk support, patient registration, insurance verification and basic billing tasks to ensure efficient, quality care.

You will answer phones, greet patients, review demographics, schedule appointments and maintain EMR notes while upholding privacy and exceptional customer service.

Qualifications

• High School/GED preferred
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish, required

Responsibilities

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
• Ability to take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Register new patients and review information on established patients as they return to the office
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR
• File faxed/scanned information in charts for review by provider, if needed
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration including insurance coverage
• Communicating with patients and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments
• Forwarding telephone calls appropriately and following up on return calls
• Insurance verification and verification of patient demographics for established patients
• Retrieving and filing of medical records and delivering/scanning to the appropriate providers as needed
• Weekly statistical reporting for Manager using excel as needed
• Other copying, filing, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Prepare deposit for team member to deposit in bank as needed
• Entering charges, payments, and daily balancing, as needed
• Prepare and scan packets needed for billing as needed
• Other duties as assigned

Skills

Customer service

Communication skills

Bilingual English/Spanish

MS Office

Education

High School/GED

Tools

Microsoft Office

Job description

DHR Health in McAllen, TX is seeking a Clinic Office Specialist to join the Surgery Institute team. This full-time, days shift role combines clinical and administrative duties, including front-desk support, patient registration, insurance verification and basic billing tasks to ensure efficient, quality care.

You will answer phones, greet patients, review demographics, schedule appointments and maintain EMR notes while upholding privacy and exceptional customer service.