Orthopedic Surgery Scheduler — Patient Experience

OrthoCincy; Lawrenceburg (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

OrthoCincy is seeking a full-time Medical Scheduler to support our orthopedic practice in Lawrenceburg, IN. You will coordinate patient scheduling for surgeries, tests, and pre- and post-operative visits, while maintaining accurate calendars for providers and staff.

The role requires excellent customer service, strong organizational and communication skills, and familiarity with electronic health records and insurance pre-authorizations. HIPAA compliance is essential.

Qualifications

• High school diploma or equivalent required.
• Medical certification required with two to five years’ experience as a Medical Assistant preferred.
• CPR/AED and First Aid Certification preferred.

Responsibilities

• Provide excellent customer service to patients by addressing concerns and providing necessary information per provider protocol.
• Handle all aspects of scheduling patients’ testing, surgeries (pre- and post-op), and procedures including insurance pre-authorization.
• Establish and maintain effective working relationships with patients, providers, co-workers and external contacts.
• Strong organizational skills with the ability to prioritize tasks and manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, to interact with patients and healthcare professionals.
• Obtain necessary patient information and medical records for scheduling in an electronic health records and practice management system.
• Answer messages, emails, and/or voice mails in a timely manner.
• Maintain/update physician schedules and calendars.
• Compliance with HIPAA guidelines.
• Takes the initiative in performing additional tasks in the best interest of the practice.
• Weekly travel between locations.

Skills

Customer service

Communication

Organization

Teamwork

Prioritization

Problem solving

Education

High school diploma or equivalent

Medical certification

CPR/AED and First Aid Certification preferred

Job description

OrthoCincy is seeking a full-time Medical Scheduler to support our orthopedic practice in Lawrenceburg, IN. You will coordinate patient scheduling for surgeries, tests, and pre- and post-operative visits, while maintaining accurate calendars for providers and staff.

The role requires excellent customer service, strong organizational and communication skills, and familiarity with electronic health records and insurance pre-authorizations. HIPAA compliance is essential.