Orthopedic Regional Sales & Support Specialist

Zimmer Biomet; Denver (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Paragon28, a Zimmer Biomet company, is hiring a Regional Sales Specialist to support Field Sales and Regional Sales Coordinators across the Midwest, with a focus on Colorado. You will process orders, coordinate loaners, and help resolve customer inquiries.

The role requires strong communication, teamwork, and some travel. Expect to work closely with Regulatory Affairs and ensure compliance with FDA and ISO 13485 standards.

Qualifications

• Associate degree or equivalent from a two-year college or technical school; four-year degree preferred.
• 1+ years of related sales support, customer service, or training experience preferred.
• Strong interpersonal skills, ability to influence others, strong organizational skills, and growing responsibility.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and solve problems creatively.
• Ability to work effectively in a team environment.
• Experience with SAP (ERP system) preferred.

Responsibilities

• Receive and process orders by phone, app, or e-mail within 4 hours of receipt.
• Assist Regional Sales Coordinator when RSCs are unavailable.
• Coordinate loaners and surgery coverage, including field transfers and set extensions.
• Support timely resolution of customer complaints, concerns, and inquiries.
• Review cases for accuracy and communicate errors.
• Track shipped orders and keep field sales updated on shipment status.
• Process proposals/quote requests from field sales, as requested.
• Resolve routine order status issues, credit holds, shipping problems, or price adjustments.
• Advise Regulatory Affairs of priority complaints involving FDA or regulators.
• Perform duties in compliance with FDA/state regulations and ISO 13485 standards.
• Overtime as required to complete projects.
• Other duties as assigned.
• May assist with Field Inventory Audits.

Skills

Interpersonal skills

Teamwork

Problem solving

Sales support experience

Communication

Education

AA degree or equivalent

Bachelor's degree preferred

Tools

SAP (ERP system)

Job description

Paragon28, a Zimmer Biomet company, is hiring a Regional Sales Specialist to support Field Sales and Regional Sales Coordinators across the Midwest, with a focus on Colorado. You will process orders, coordinate loaners, and help resolve customer inquiries.

The role requires strong communication, teamwork, and some travel. Expect to work closely with Regulatory Affairs and ensure compliance with FDA and ISO 13485 standards.