Regional Sales Specialist

Zimmer Biomet; Westminster (CO); On-site; USD 34,000 - 37,000; Full time

Job summary

Zimmer Biomet is seeking a Regional Sales Specialist to support Field Sales for the Midwest, with a focus on processing orders, coordinating loaners, and ensuring timely case deliveries. Colorado-based candidates preferred as coverage includes Colorado.

Ideal candidates have 1+ year in sales support or customer service, strong communication skills, and familiarity with SAP ERP. Travel expectations are modest and compensation includes an hourly rate with discretionary bonus eligibility.

Qualifications

• Associate degree or equivalent from two-year college; four-year degree preferred.
• 1+ years sales support or customer service experience preferred.
• Strong interpersonal and communication skills with ability to handle responsibility.
• Experience with SAP ERP preferred.

Responsibilities

• Receive and process orders by phone, app, or email within 4 hours.
• Assist Regional Sales Coordinator and field team as needed.
• Coordinate scheduling of loaners and surgery coverage.
• Support timely resolution of customer inquiries and issues.
• Track shipments and communicate status to field sales.
• Process proposals/quote requests from field sales.
• Escalate priority complaints to Regulatory Affairs as needed.
• Ensure compliance with FDA/state regulations and ISO 13485.
• Overtime as required; other duties as assigned.

Skills

Customer service

Sales support

Communication

Teamwork

Education

Associate degree

Tools

SAP

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Paragon28, a Zimmer Biomet company focus on orthopedic medical devices for the foot and ankle, is hiring a Regional Sales Specialist to join our team. The Regional Sales Specialist is responsible for providing support to Field Sales and the Regional Sales Coordinator team ensuring the timely processing of orders and other case related requests, escalation of product availability challenges, and tracking of all case related deliveries.

This position is to cover our Midwest regions. Candidates local to Colorado.

How You'll Create Impact

Essential Responsibilities And Duties

• Receive and process orders by phone, App, or e-mail within 4 hours of receipt
• Assist Regional Sales Coordinator, within their assigned region, when the RSC(s) for that region is
• unavailable
• Assist the RSC’s with scheduling loaners and coordinate surgery coverage, including field transfers and set extensions.
• Support timely resolution of customer complaints, concerns, and inquiries.
• Review cases per assigned region for accuracy and completeness. Document and communicate any errors.
• Track shipped orders keeping field sales representatives informed regarding shipment status and resolve late shipments when requested.
• Process proposals/quote requests from specific field sales, as requested.
• Resolve routine customer complaints with order status, credit hold, and shipping problems, product upgrades or price adjustments, as required.
• Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.
• Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.
• Ability to work overtime as required to complete assigned projects on time.
• Other duties as assigned.

Non-Essential Responsibilities And Duties

• May on occasion assist with Field Inventory Audits

Your Background

• Associate Degree (A.A) or equivalent from two-year college or technical school, four-year degree preferred, or equivalent combination of education and/or experience. Previous experience at a medical device company preferred.
• 1+ years related sales support, customer service, customer facing experience and/or training preferred or relevant experience within the department.
• Strong interpersonal skills, ability to influence others, organizational skills, and ability to handle increasing levels of responsibility.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and creative problem solve.
• Ability to work effectively and efficiently in a team environment.
• Experience with SAP (ERP system) preferred

Travel Expectations

5% overnight travel potential not required.

Compensation Data

Hourly Range: $25.00-$27.00 USD per hour with eligibility for discretionary bonus

EOE/M/F/Vet/Disability