Regional Sales Specialist

Zimmer Biomet; Broomfield (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Flexible working environment

Wellness incentives

Performance awards

Job summary

Zimmer Biomet is seeking a Regional Sales Support Specialist to process orders promptly, assist regional teams, and coordinate loaners for surgical coverage. You will handle inquiries, track shipments, and support field sales with quotes and proposals.

The role requires 1+ years in sales support or customer service, strong interpersonal skills, and familiarity with SAP. Travel and compliance with FDA/ISO guidelines are part of the job.

Qualifications

• Associate degree or equivalent; Bachelor's degree preferred.
• 1+ years related sales support or customer service experience.
• Experience with SAP (ERP) preferred.
• Strong interpersonal, organizational and teamwork skills.

Responsibilities

• Receive and process orders by phone, app, or e-mail within 4 hours.
• Assist Regional Sales Coordinator in region when needed.
• Coordinate loaners and surgery coverage as required.
• Resolve routine customer inquiries and shipping issues.
• Keep field sales informed on shipment status and delays.
• Process proposals/quote requests from field sales as requested.
• Escalate priority complaints to Regulatory Affairs when needed.
• Work in compliance with FDA/state regulations and ISO 13485.

Skills

Customer service

Interpersonal skills

Sales support

SAP

Education

Associate Degree (A.A) or equivalent

Two-year college or technical school

Bachelor's degree preferred

Tools

SAP

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Paragon28, a Zimmer Biomet company focus on orthopedic medical devices for the foot and ankle, is hiring a Regional Sales Specialist to join our team. The Regional Sales Specialist is responsible for providing support to Field Sales and the Regional Sales Coordinator team ensuring the timely processing of orders and other case related requests, escalation of product availability challenges, and tracking of all case related deliveries.

This position is to cover our Midwest regions.

How You'll Create Impact

Essential Responsibilities And Duties

• Receive and process orders by phone, App, or e-mail within 4 hours of receipt
• Assist Regional Sales Coordinator, within their assigned region, when the RSC(s) for that region is unavailable
• Assist the RSC’s with scheduling loaners and coordinate surgery coverage, including field transfers and set extensions.
• Support timely resolution of customer complaints, concerns, and inquiries.
• Review cases per assigned region for accuracy and completeness. Document and communicate any errors.
• Track shipped orders keeping field sales representatives informed regarding shipment status and resolve late shipments when requested.
• Process proposals/quote requests from specific field sales, as requested.
• Resolve routine customer complaints with order status, credit hold, and shipping problems, product upgrades or price adjustments, as required.
• Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.
• Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.
• Ability to work overtime as required to complete assigned projects on time.
• Other duties as assigned.

Non-Essential Responsibilities And Duties

• May on occasion assist with Field Inventory Audits

Your Background

• Associate Degree (A.A) or equivalent from two-year college or technical school, four-year degree preferred, or equivalent combination of education and/or experience. Previous experience at a medical device company preferred.
• 1+ years related sales support, customer service, customer facing experience and/or training preferred or relevant experience within the department.
• Strong interpersonal skills, ability to influence others, organizational skills, and ability to handle increasing levels of responsibility.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and creative problem solve.
• Ability to work effectively and efficiently in a team environment.
• Experience with SAP (ERP system) preferred

Travel Expectations

5% overnight travel potential not required.

Compensation Data

Hourly Rate: $25-27 USD per hour and elibility for discretionary bonus

EOE/M/F/Vet/Disability