Midwest Regional Medical Device Sales Support Specialist

Zimmer Biomet; Broomfield (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Flexible working environment

Wellness incentives

Performance awards

Job summary

Zimmer Biomet is seeking a Regional Sales Support Specialist to process orders promptly, assist regional teams, and coordinate loaners for surgical coverage. You will handle inquiries, track shipments, and support field sales with quotes and proposals.

The role requires 1+ years in sales support or customer service, strong interpersonal skills, and familiarity with SAP. Travel and compliance with FDA/ISO guidelines are part of the job.

Qualifications

• Associate degree or equivalent; Bachelor's degree preferred.
• 1+ years related sales support or customer service experience.
• Experience with SAP (ERP) preferred.
• Strong interpersonal, organizational and teamwork skills.

Responsibilities

• Receive and process orders by phone, app, or e-mail within 4 hours.
• Assist Regional Sales Coordinator in region when needed.
• Coordinate loaners and surgery coverage as required.
• Resolve routine customer inquiries and shipping issues.
• Keep field sales informed on shipment status and delays.
• Process proposals/quote requests from field sales as requested.
• Escalate priority complaints to Regulatory Affairs when needed.
• Work in compliance with FDA/state regulations and ISO 13485.

Skills

Customer service

Interpersonal skills

Sales support

SAP

Education

Associate Degree (A.A) or equivalent

Two-year college or technical school

Bachelor's degree preferred

Tools

SAP

Job description

Zimmer Biomet is seeking a Regional Sales Support Specialist to process orders promptly, assist regional teams, and coordinate loaners for surgical coverage. You will handle inquiries, track shipments, and support field sales with quotes and proposals.

The role requires 1+ years in sales support or customer service, strong interpersonal skills, and familiarity with SAP. Travel and compliance with FDA/ISO guidelines are part of the job.