Orthopedic Program Coordinator - Scheduling & Patient Care

MedStar Health; Washington (District of Columbia); On-site; USD 33,000 - 58,000; Full time

Job summary

MedStar Georgetown University Hospital is seeking an organized Administrative Program Coordinator to support the Orthopedic Surgery team. You’ll coordinate scheduling, guide patients through next steps, and collaborate with physicians and clinical staff to keep operations running smoothly.

This role emphasizes attention to detail, problem solving, and clear communication to keep patients informed and supported throughout the care journey.

Qualifications

• Two years of medical/clinical office and/or administrative experience.
• An appropriate combination of education, training, and experience will be considered.
• Excellent interpersonal and communication skills, with the ability to resolve problems professionally under pressure.
• Strong organizational skills and the ability to prioritize multiple tasks and deadlines.
• Good computer skills, particularly with computerized scheduling systems.
• Good mathematical skills.
• The ability to work collaboratively with patients, physicians, colleagues, and other hospital partners.

Responsibilities

• Coordinate surgical scheduling: Schedule operating room cases according to established guidelines, balancing clinical requirements, physician availability, and efficient use of operating room time.
• Prepare patients for their care: Coordinate patient intake and appointments, communicate preoperative requirements, and provide necessary orders and instructions in accordance with physician direction and insurance and hospital requirements.
• Keep care teams connected: Collaborate with physician offices, operating room staff, anesthesia teams, and other departments to maintain accurate schedules and address changes promptly.
• Arrange equipment and resources: Coordinate special equipment, supplies, and other needs for orthopedic procedures, addressing potential conflicts before they cause delays.
• Resolve scheduling concerns: Help address posting and precertification issues, cancellations, and rescheduling needs, keeping patients and appropriate team members informed.
• Coordinate follow-up: Schedule postoperative appointments and communicate physician-directed follow-up instructions to patients and relevant departments.
• Maintain accurate records: Keep surgical scheduling logs current, distribute schedules to appropriate staff, and organize pending work to support timely follow-through.
• Deliver responsive service: Address patient and staff questions or concerns professionally, using timely communication to minimize confusion and support a positive patient experience.
• Support daily operations: Assist with program administrative needs and provide backup coverage for other support staff as directed.
• Contribute to quality and safety: Participate in meetings, committees, community outreach, and service-improvement activities while following departmental policies, quality and safety standards, and regulatory requirements.

Skills

Two years medical/clinical office

Excellent interpersonal/communication

Strong organizational skills

Scheduling software proficiency

Problem-solving under pressure

Education

Associate's or Bachelor's degree

Tools

Computerized scheduling systems

Job description

MedStar Georgetown University Hospital is seeking an organized Administrative Program Coordinator to support the Orthopedic Surgery team. You’ll coordinate scheduling, guide patients through next steps, and collaborate with physicians and clinical staff to keep operations running smoothly.

This role emphasizes attention to detail, problem solving, and clear communication to keep patients informed and supported throughout the care journey.