Orthopedic Patient Access & Care Concierge

Valley Health; Warren (MI); On-site; USD 25,099 - 31,381; Full time

Benefits offered by this job

Health insurance complimentary plan

Dental and vision insurance

Generous Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Wellness program

Job summary

Valley Health in Warren, MI is seeking a Patient Service Representative to be the first point of contact for patients across the ambulatory care network. You will schedule appointments, collect demographic and financial information, and support the care team with outstanding customer service and accurate data entry.

The role emphasizes friendly communication, data entry in the Epic system, and coordination with providers while maintaining confidentiality and compliance.

Qualifications

• Customer service experience preferred.
• Ability to greet patients warmly and manage calls professionally.
• Strong data entry and accuracy for demographic/insurance information.

Responsibilities

• Schedule outpatient appointments following clinic guidelines.
• Assist with registration and patient flow in the front desk area.
• Handle payments and cash handling per daily processes.
• Answer phones with a three-ring greeting and document messages accurately.
• Maintain health information management duties and ensure confidentiality.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Epic system

Job description

Valley Health in Warren, MI is seeking a Patient Service Representative to be the first point of contact for patients across the ambulatory care network. You will schedule appointments, collect demographic and financial information, and support the care team with outstanding customer service and accurate data entry.

The role emphasizes friendly communication, data entry in the Epic system, and coordination with providers while maintaining confidentiality and compliance.