Orthopedic Front Desk Specialist - Full-Time Patient Care

Ohio Valley Surgical Hospital; Centerville (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

Ohio Valley Surgical Hospital is seeking a full-time Front Desk Receptionist for Orthopedics at Clayton/Centerville locations. You will handle admission, registration, greet patients, answer calls, and coordinate with medical staff.

You will collect payments, maintain records, and schedule appointments while protecting patient confidentiality. Strong multitasking, written and spoken communication, and proficiency with computer/phone systems are essential.

Qualifications

• Comprehension of medical terminology.
• Minimum one (1) year receptionist experience in an ambulatory surgery facility, acute-care hospital, or doctor’s office.
• Preferred 1 year experience as a Medical Assistant.
• Must have experience using Computer and phone system.
• Competency in oral and written skills.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to perform multiple tasks simultaneously.

Responsibilities

• Admission and registration of patients.
• Verifies the accuracy and completeness of patient clinical, demographic and insurance information. Enters corrected patient information into the medical software system at the time of registration.
• Interacts and assists patients in waiting rooms; rounds to clinical areas as needed.
• Communicates patient delays to the appropriate individuals.
• Follows up on referrals to orthopedic practice.
• Inform the medical assistant/providers of any cancelled and/or altered appointments/procedures as directed.
• Protects patient confidentiality and dignity by concealing patient information; and keeps discussion of a patient’s procedure(s) to a tone discernable only to the patient/legal guardian.
• Maintains an orderly and secure system for storing patient medical forms at the front desk.
• Collects co-pays and other payments from patients.
• Always maintains a presence at the front desk with the exception of lunches and breaks and when communicating with medical assistants/providers.
• Retrieves and forwards general mailbox messages to the appropriate personnel.
• Retrieves patient’s medical records upon request of the patient, medical assistant or medical provider.
• Schedules and reschedules all office appointments as appropriate with the structured pre-set templating rules.
• Responsible for maintaining a timely, accurate, and efficient medical records and retrieval system.
• Assisting with other duties as assigned.

Skills

Medical terminology

Receptionist experience

Medical assistant experience

Computer and phone systems

Multitasking

Tools

Medical software system

Job description

Ohio Valley Surgical Hospital is seeking a full-time Front Desk Receptionist for Orthopedics at Clayton/Centerville locations. You will handle admission, registration, greet patients, answer calls, and coordinate with medical staff.

You will collect payments, maintain records, and schedule appointments while protecting patient confidentiality. Strong multitasking, written and spoken communication, and proficiency with computer/phone systems are essential.