Orthopedic Call Center Specialist

Mt. Washington Pediatric Hospital; Hickory (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

EmergeOrtho in North Carolina seeks a Call Center Specialist to manage inbound calls, schedule and reschedule services, and support administrative tasks in a fast-paced clinical environment.

Ideal candidates have a high school diploma, at least two years of customer service experience, and comfort with multi-line phone systems and practice management software. HIPAA compliance is expected.

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service experience, preferably in a medical office setting.
• Comfortable using multiple technology-based communication systems effectively and simultaneously.
• Previous experience using a multi-line phone system, preferred.

Responsibilities

• Utilizes practice management software to perform specific duties.
• Serves as a primary resource for all incoming calls.
• Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller.
• Returns phone calls within acceptable time frames.
• Maintains a pleasant, cooperative demeanor while performing all duties.
• Updates account information in the practice management system as necessary.
• Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member.
• Notifies Team Lead or Manager of issues interfering with department operations.
• May be asked to maintain logs for statistical follow-up of phone activity.
• Will act as a backup to the Referral Coordinator role.

Skills

Customer service

Phone system

Tech-savvy

Multi-tasking

Education

High school diploma

Tools

Practice management software

Multi-line phone system

Job description

EmergeOrtho in North Carolina seeks a Call Center Specialist to manage inbound calls, schedule and reschedule services, and support administrative tasks in a fast-paced clinical environment.

Ideal candidates have a high school diploma, at least two years of customer service experience, and comfort with multi-line phone systems and practice management software. HIPAA compliance is expected.