Orthopaedic Call Center Specialist

Princeton Orthopaedic Associates, P.A.; Princeton (NJ); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

Retirement plan

Paid time off

Job summary

Princeton Orthopaedic Associates, P.A. is seeking a Call Center Representative to provide exemplary service to patients calling in for appointments and information.

You will coordinate scheduling, answer questions, and gather essential demographics and insurance data with careful attention to detail. The role demands strong communication, empathy, and the ability to work in a fast-paced environment while maintaining confidentiality and professionalism.

Qualifications

• Must be able to work the hours needed, including occasional Saturday and Sunday hours.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to handle confidential and sensitive information.

Responsibilities

• Answering incoming calls; scheduling, rescheduling, and canceling patient appointments with the correct provider
• Manage large amounts of inbound and outbound calls in a timely and friendly manner
• Accurately and professionally collect patient demographic, insurance, and third-party information to ensure the patient's chart is accurate and up to date
• Quickly identify patient needs, clarify information, and transfer patient calls to the right department
• Work closely with billing team for insurance eligibility, and insurance referral requirements
• Directing calls to the proper departments
• Processing incoming electronic referrals and faxes
• Display superior customer service skills and excellent verbal communication skills and be able to handle a very fast-paced environment.
• Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with physicians, management, staff, and patients
• Collaborate and develop strong professional relationships with team members
• Additional duties as assigned by the supervisor or manager to meet department needs

Skills

Communication

Telephone etiquette

Teamwork

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Princeton Orthopaedic Associates, P.A. is seeking a Call Center Representative to provide exemplary service to patients calling in for appointments and information.

You will coordinate scheduling, answer questions, and gather essential demographics and insurance data with careful attention to detail. The role demands strong communication, empathy, and the ability to work in a fast-paced environment while maintaining confidentiality and professionalism.