Call Center Specialist

Mt. Washington Pediatric Hospital; Hickory (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

EmergeOrtho in North Carolina seeks a Call Center Specialist to manage inbound calls, schedule and reschedule services, and support administrative tasks in a fast-paced clinical environment.

Ideal candidates have a high school diploma, at least two years of customer service experience, and comfort with multi-line phone systems and practice management software. HIPAA compliance is expected.

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service experience, preferably in a medical office setting.
• Comfortable using multiple technology-based communication systems effectively and simultaneously.
• Previous experience using a multi-line phone system, preferred.

Responsibilities

• Utilizes practice management software to perform specific duties.
• Serves as a primary resource for all incoming calls.
• Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller.
• Returns phone calls within acceptable time frames.
• Maintains a pleasant, cooperative demeanor while performing all duties.
• Updates account information in the practice management system as necessary.
• Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member.
• Notifies Team Lead or Manager of issues interfering with department operations.
• May be asked to maintain logs for statistical follow-up of phone activity.
• Will act as a backup to the Referral Coordinator role.

Skills

Customer service

Phone system

Tech-savvy

Multi-tasking

Education

High school diploma

Tools

Practice management software

Multi-line phone system

Job description

• Location 2165 Medical Park Drive,Hickory Location,Hickory, NC, 28602,United States
• Job Category Non-Clinical
• Employee Type PRN
• Manage Others No

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist’s responsibility is to schedule and reschedule services and assist with related administrative tasks.

Requirements

Qualifications and Experience

• High school diploma or equivalent
• Minimum two years of customer service experience, preferably in a medical office setting
• Comfortable using multiple technology-based communication systems effectively and simultaneously
• Previous experience using a multi-line phone system, preferred

Responsibilities include, but are not limited to, the following:

• Utilizes practice management software to perform specific duties
• Serves as a primary resource for all incoming calls
• Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller
• Returns phone calls within acceptable time frames
• Maintains a pleasant, cooperative demeanor while performing all duties
• Updates account information in the practice management system as necessary
• Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member
• Notifies Team Lead or Manager of issues interfering with department operations
• May be asked to maintain logs for statistical follow-up of phone activity
• Will act as a backup to the Referral Coordinator role

Other

• Follows all applicable department and practice policies and procedures
• Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job function
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
• Attends all regular meetings

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 67 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 2nd in the country, EmergeOrtho’s medical team includes upwards of 190 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho .

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminatebased onrace, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

Note: Available benefits based on hours worked per week.