Orthopedic Call Center Specialist – Patient Scheduling

Princeton Orthopaedic; Princeton, Northern (NJ, KY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Benefits package for full-time staff

Job summary

Princeton Orthopaedic Associates (POA), part of OrthoNJ, is seeking a dedicated Call Center Representative to join the on-site team in New Jersey. The role focuses on scheduling and coordinating patient appointments, verifying insurance basics, and providing a positive caller experience.

The ideal candidate will have call center experience, medical terminology knowledge, and superb communication skills. The position includes benefits for full-time employees and requires flexibility for weekend

Qualifications

• High school diploma or equivalent required.
• Previous call center and orthopaedic/medical experience preferred.
• Excellent communication and interpersonal skills are essential.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Answering incoming calls; scheduling, rescheduling, and canceling patient appointments with the correct provider.
• Manage large amounts of inbound and outbound calls in a timely and friendly manner.
• Collect patient demographics, insurance, and third-party information accurately.
• Identify patient needs and transfer calls to the right department as needed.
• Coordinate with billing for insurance eligibility and referral requirements.
• Direct calls to proper departments and process referrals and faxes.
• Demonstrate superior customer service and professional communication in a fast-paced setting.
• Collaborate with physicians, management, staff, and patients as needed.

Skills

Call center experience

Excellent communication

Multitasking

Teamwork

Computer proficiency

Confidential information handling

Education

High school diploma or equivalent

Job description

Princeton Orthopaedic Associates (POA), part of OrthoNJ, is seeking a dedicated Call Center Representative to join the on-site team in New Jersey. The role focuses on scheduling and coordinating patient appointments, verifying insurance basics, and providing a positive caller experience.

The ideal candidate will have call center experience, medical terminology knowledge, and superb communication skills. The position includes benefits for full-time employees and requires flexibility for weekend