Orthodontic Treatment Coordinator - Patient Experience Lead

Diamond Braces Orthodontist: Braces & Invisalign; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Highly competitive compensation

Health, dental, and vision insurance

401(k) retirement plan with company 1:

Job summary

Diamond Braces is seeking a Treatment Coordinator in New York to be the friendly, organized voice of our front office. You will guide patients from first hello through daily coordination, creating a seamless, positive experience for every patient who walks through our doors.

The role emphasizes education on healthy smiles, guiding treatment choices, scheduling appointments, and maintaining a clean, welcoming workspace while supporting dentists and staff to ensure outstanding customer service.

Qualifications

• Excellent communication to explain treatment options clearly.
• Ability to guide patients through choices and manage expectations.
• Strong organizational skills to manage appointments and front-office tasks.
• Commitment to infection control and maintaining a clean workspace.
• Willingness to support dentists and the wider team.

Responsibilities

• Educate clients on healthy smiles and long-term benefits.
• Explain treatment options with clear, simple language.
• Respond to client inquiries in person, by phone, or email.
• Coordinate appointments to maintain smooth patient flow.
• Warmly greet clients and provide necessary information.
• Verify insurance details and coverage.
• Support the dental team as needed.
• Maintain a clean, safe workspace.
• Stay flexible to handle additional tasks.

Skills

Communication

Customer Service

Scheduling

Insurance Verification

Team Collaboration

Job description

Diamond Braces is seeking a Treatment Coordinator in New York to be the friendly, organized voice of our front office. You will guide patients from first hello through daily coordination, creating a seamless, positive experience for every patient who walks through our doors.

The role emphasizes education on healthy smiles, guiding treatment choices, scheduling appointments, and maintaining a clean, welcoming workspace while supporting dentists and staff to ensure outstanding customer service.