Dental Orthodontic Treatment Coordinator

Diamond Braces Orthodontist: Braces & Invisalign; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Bonus opportunities

Discounted orthodontic care for you &

Job summary

Diamond Braces Orthodontist: Braces & Invisalign is seeking a Treatment Coordinator to be the friendly, organized voice for our front office. You will coordinate appointments, explain treatment options, verify insurance, and support both patients and the dental team to ensure a seamless patient experience.

Join a practice focused on approachable care, competitive compensation, and opportunities for growth in a dynamic, in-person setting across our New York offices.

Qualifications

• Experience in a front office or customer-facing role.
• Ability to explain treatment options clearly.
• Strong organizational skills and attention to detail.
• Friendly and professional demeanor.

Responsibilities

• Educate Clients on Healthy Smiles: Explain long-term benefits of dental care.
• Guide Through Treatment Choices: Explain options and benefits.
• Answer Questions: Respond to inquiries in person, by phone, or email.
• Manage Appointments Smoothly: Optimize schedule and reduce wait times.
• Greet Clients Warmly: Create a welcoming, positive environment.
• Provide Clear Information: Ensure clients have all needed information and documents.
• Verify Insurance Details: Check eligibility, usage, and coverage.
• Support the Dental Team: Assist dentists and staff as needed.
• Maintain a Clean Workspace: Keep area clean and safe.
• Stay Flexible: Take on additional tasks as needed.

Skills

Customer service

Communication

Appointment scheduling

Insurance verification

Job description

At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service—the 'AAA Experience.' We’re committed to making every smile count, and we live by our “No Smile Left Behind” philosophy.

At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you’ll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients’ lives.

Treatment Coordinator

Are you the friendly, organized voice that brightens someone’s day? Join our front office team as a Treatment Coordinator and become the heart of our practice. From the first hello to daily coordination, you’ll help create a seamless, positive experience for every patient who walks through our doors.

Essential Functions

• Educate Clients on Healthy Smiles: Help clients understand why a healthy smile is important by clearly explaining the long-term benefits of dental care. Make the treatment process exciting and easy to grasp.
• Guide Through Treatment Choices: Support clients in making informed decisions by providing simple, clear explanations of their treatment options and the benefits they can expect.
• Answer Questions: Use strong communication skills to respond to client inquiries, whether in person, over the phone, or via email, ensuring they feel well-supported and informed.
• Manage Appointments Smoothly: Keep the schedule running efficiently by optimizing appointment times, reducing wait times, and maintaining a smooth client flow.
• Greet Clients Warmly: Welcome every client with a friendly attitude, creating a comfortable and positive environment from the moment they walk in.
• Provide Clear Information: Make sure clients have all the information and documents they need, showing transparency and commitment to their care.
• Verify Insurance Details: Confirm clients' insurance eligibility, usage, and limitations. Follow up with them on their benefits and coverage as needed.
• Support the Dental Team: Assist dentists and other team members as needed, ensuring the practice operates smoothly and efficiently.
• Maintain a Clean Workspace: Keep your work area clean and safe, helping to prevent the spread of infection and protect the well‑being of clients and staff.
• Stay Flexible: Be ready to handle any additional tasks as needed, adapting to the changing needs of the practice.

Benefits

• Highly competitive compensation.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Performance-based bonus opportunities.
• Discounted orthodontic care for you and your family.
• Loan assistance for dental assistant school and continued education (CE).
• Access to cutting-edge technology and world-class facilities.
• A fun, inclusive, and supportive culture where your career can thrive.

Job Type: Full-time

Compensation: Pay range starting at $18.00 an hour; final offer will be determined by experience and qualifications.

Job Location: In-person; local travel between offices may be required.

Work Hours: Monday-Thursday (8:30 am - 6 pm or 9:30 am - 7 pm), Friday (8:30 am - 5 pm), Saturday (8:30 am - 4 pm)