Orthodontic Treatment Coordinator: Patient Care & Scheduling

First Choice Dental; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

First Choice Dental is seeking a Treatment Coordinator Ortho in Madison, WI to bridge patients with orthodontic care. You will educate patients on options, explain financing, and coordinate appointments and follow-ups for a smooth treatment journey.

You will work with the clinical team and administrative staff to manage treatment plans, maintain records, and assist with insurance verification and billing inquiries, ensuring timely, personalized care.

Qualifications

• High school diploma or equivalent; associate degree or higher in a related field preferred.
• Previous experience in a dental or orthodontic office, particularly in a patient coordination or administrative role.
• Strong understanding of orthodontic terminology, treatment processes, and insurance procedures.
• Excellent communication and interpersonal skills to effectively interact with patients and clinical staff.
• Proficiency with dental practice management software and standard office productivity tools.

Responsibilities

• Educate patients on orthodontic treatment options, procedures, and expected outcomes to facilitate informed decision-making.
• Coordinate patient appointments, treatment schedules, and follow-ups to ensure timely and efficient care delivery.
• Manage financial arrangements including insurance verification, payment plans, and billing inquiries to support patient affordability and practice revenue.
• Maintain accurate and up-to-date patient records, treatment plans, and documentation in compliance with healthcare regulations.
• Collaborate closely with orthodontists, dental assistants, and administrative staff to streamline patient flow and enhance the overall patient experience.

Skills

Communication

Interpersonal skills

Team coordination

Office software

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Dental practice management software

Job description

First Choice Dental is seeking a Treatment Coordinator Ortho in Madison, WI to bridge patients with orthodontic care. You will educate patients on options, explain financing, and coordinate appointments and follow-ups for a smooth treatment journey.

You will work with the clinical team and administrative staff to manage treatment plans, maintain records, and assist with insurance verification and billing inquiries, ensuring timely, personalized care.