Orthodontic Treatment Coordinator — Inspire Smiles

Cortland Dental & Braces - a Benevis company; Fall River (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Monthly bonuses

Benefits package

Job summary

Benevis in Fall River, MA is seeking a Treatment Coordinator to join our orthodontic team. You will schedule appointments, communicate treatment plans with patients and families, and help patients understand costs, insurance coverage, and financing options.

Work closely with doctors to guide patients from consultation through financing, ensuring exceptional customer service in a fast-paced dental practice. Prior orthodontic or sales experience is preferred; bilingual candidates are a plus.

Qualifications

• High School diploma or GED is required.
• A minimum of 1 year orthodontic or equivalent experience is required.
• Excellent communication and interpersonal skills.
• Sales experience and ability to discuss costs with patients.
• Proficiency with Microsoft Office Suite.
• X-ray certification and CPR certification preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
• Patient communication and education: Explain treatment plans and timeline to patients and families in clear terms.
• Financial coordination: Present financing options and assist patients with affording care; educate patients on insurance coverage and payment options.
• Administrative duties: Schedule and confirm appointments; maintain detailed patient records; Submit paperwork to insurance.
• Technical assistance: Operate X-ray machines and assist with clinical tasks when required (if certified).
• Solicit referrals from patients post treatment and track satisfaction with care provided.
• Performs to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.
• Other duties as assigned.

Skills

Communication

Sales experience

Customer follow-up

Interpersonal skills

Computer proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Benevis in Fall River, MA is seeking a Treatment Coordinator to join our orthodontic team. You will schedule appointments, communicate treatment plans with patients and families, and help patients understand costs, insurance coverage, and financing options.

Work closely with doctors to guide patients from consultation through financing, ensuring exceptional customer service in a fast-paced dental practice. Prior orthodontic or sales experience is preferred; bilingual candidates are a plus.