Orthodontic Patient Experience Lead

Benevis; Fall River (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Monthly bonuses

Benefits package

Job summary

Benevis is hiring a Treatment Coordinator to schedule orthodontic care, discuss treatment plans and financing with patients, and deliver exceptional service in a dental setting.

Ideal candidates have strong communication, sales experience, and comfort with cost discussions. The role involves administrative tasks, basic X-ray duties if certified, and coordination with doctors to support patient journeys.

Qualifications

• Excellent communication and interpersonal skills.
• Previous sales experience. Comfortable discussing costs and payment plans with patients.
• Responsive to patients (follow-up with patients, answer questions).
• Computer proficiency - comfortable in the Microsoft Office Suite.
• Understand and able to effectively communicate techniques utilized in the Orthodontic field.

Responsibilities

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and financing options.
• Patient communication and education: explain treatment plans and timeline to patients and families.
• Financial coordination: present financing options and assist patients with affording care; manage balances.
• Administrative duties: schedule and confirm appointments; maintain patient records; submit paperwork to insurance.
• Operate X-ray machines and assist with clinical tasks if certified.
• Solicit referrals from patients post-treatment and track satisfaction.
• Adhere to government regulations, company standards and compliance programs.
• Other duties as assigned.

Skills

Communication

Sales experience

Patient follow-up

MS Office

Orthodontic concepts

Education

HS diploma or GED

Tools

None

Job description

Benevis is hiring a Treatment Coordinator to schedule orthodontic care, discuss treatment plans and financing with patients, and deliver exceptional service in a dental setting.

Ideal candidates have strong communication, sales experience, and comfort with cost discussions. The role involves administrative tasks, basic X-ray duties if certified, and coordination with doctors to support patient journeys.