Orthodontic Treatment Concierge

Campbell, Covington, and Icenhour Orthodontics; Wilmington (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

FSA/HSA

Employee Assistance Program

Job summary

Campbell, Covington, and Icenhour Orthodontics is seeking a dynamic Treatment Coordinator in Wilmington, NC. You will engage prospective patients, educate them on options, and guide families through the orthodontic journey to achieve high treatment acceptance.

The role emphasizes customer experience, consultative selling, and relationship-building, with training provided on dental knowledge and a strong bonus potential.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of sales experience preferred.
• Customer service or sales background in dental/orthodontic setting is a plus.
• Excellent written and verbal communication skills.
• Professional appearance and dependable attendance.

Responsibilities

• Educate patients on treatment options and guide them to start treatment.
• Educate and discuss treatment process, costs, insurance, and financing.
• Convert consultations into treatment starts and meet sales goals.
• Solicit referrals and track patient satisfaction after treatment.
• Contact patients about fees and confirm appointments; ensure clearance for treatment.

Skills

Sales experience

Customer service

Communication skills

Telephone skills

Dental knowledge (preferred)

Education

High School Diploma, GED or equivalent

Job description

Campbell, Covington, and Icenhour Orthodontics is seeking a dynamic Treatment Coordinator in Wilmington, NC. You will engage prospective patients, educate them on options, and guide families through the orthodontic journey to achieve high treatment acceptance.

The role emphasizes customer experience, consultative selling, and relationship-building, with training provided on dental knowledge and a strong bonus potential.