Orthodontic Treatment Concierge

Riccobene Associates Family Dentistry; Clayton (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry is seeking a Treatment Coordinator to be a key link between clinical care and the business side, guiding patients through treatment plans and financial options with a warm, efficient experience.

You'll educate patients on benefits, lead financial consultations, manage insurance and payment options, and help schedule and coordinate care across locations in the Triangle area.

Qualifications

• High school diploma or equivalent.
• Customer Service experience.
• Ability to work in a fast-paced environment and manage competing priorities.
• Strong communication skills and professional presentation.
• Dental or medical front desk experience preferred.

Responsibilities

• Sit down with patients to understand their oral health history, concerns, and goals.
• Walk patients through their treatment plan, answering questions and addressing concerns.
• Help patients prioritize treatment and map out a plan for scheduling and payment.
• Build genuine trust and rapport with every patient.
• Lead financial consultations for new patients and whenever a new treatment plan is presented.
• Manage payment options and policies that uphold the practice's financial integrity.
• Educate patients on their dental benefits and how they apply to treatment.
• Handle insurance billing, payment posting, and claim estimations.
• Track dental benefit accounts receivable and follow up on claims to keep payments on time.
• Connect patients with outside financing options and explain how they work.
• Monitor patient account balances and support the practice's collections process.
• Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special.
• Greet and check patients in and out before and after treatment.
• Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups.
• Pitch in on general office duties as needed.

Skills

Front desk experience

Phone skills

Communication skills

Time management

Team collaboration

Travel between locations

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Dental practice management software

Job description

Riccobene Associates Family Dentistry is seeking a Treatment Coordinator to be a key link between clinical care and the business side, guiding patients through treatment plans and financial options with a warm, efficient experience.

You'll educate patients on benefits, lead financial consultations, manage insurance and payment options, and help schedule and coordinate care across locations in the Triangle area.