Orthodontic Treatment Concierge

Great Expressions Dental Centers; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Treatment Coordinator in Jacksonville, FL to enhance the patient experience and ensure smooth flow through the office. The role focuses on explaining needed treatments, their health importance, and available financial options to support care decisions.

The ideal candidate will have dental office experience, strong communication skills, and familiarity with dental terminology to clearly present treatment options and assist patients in moving forward

Qualifications

• High School Diploma or GED with 4+ years’ experience in a dental office environment.
• Familiarity with dental terminology to clarify treatment options.
• Bachelor’s degree in Healthcare Administration, Medical Sales or related field preferred.

Responsibilities

• Communicates recommended treatment plan to the patient and promotes good qualities of your doctor.
• Listens to individual patients concerns and assists the patient through by applying judgment and practical solutions.
• Provides feedback to patients regarding specific tactics that change financial and patient care outcomes.
• Works to obtain commitment to financial arrangement protocols from patients.
• Guides patients through proper office flow to assist in arranging appointments for follow up treatment.
• Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures).
• Other tasks as requested by direct Manager

Skills

Microsoft Office

Practice Management

Interpersonal communication

Insurance plans literacy

Customer service orientation

Education

High School Diploma or GED

Bachelor’s degree in Healthcare Administration

Job description

Great Expressions Dental Centers is seeking a Treatment Coordinator in Jacksonville, FL to enhance the patient experience and ensure smooth flow through the office. The role focuses on explaining needed treatments, their health importance, and available financial options to support care decisions.

The ideal candidate will have dental office experience, strong communication skills, and familiarity with dental terminology to clearly present treatment options and assist patients in moving forward