Orthodontic Patient Experience Specialist

Roseman University of Health Sciences; Henderson (NV); On-site; USD 27,000 - 28,000; Full time

Job summary

Roseman University of Health Sciences in Henderson, NV seeks a Patient Experience Specialist for its Orthodontic Clinic to guide patients through their treatment journey by coordinating appointments, explaining plans and insurance, and assisting with financial arrangements.

You will be the first contact, ensure a welcoming experience from check-in through follow-up, verify coverage, maintain records, and support daily clinic operations with providers and staff.

Qualifications

• High school diploma or equivalent required.
• Bilingual Spanish-English preferred.
• PES has 3 tiers depending on experience.
• Dental/medical office experience preferred.

Responsibilities

• Be the first point of contact for patients, creating a welcoming and seamless experience from check-in through follow-up care.
• Coordinate appointments, treatment schedules, and patient communications to support efficient clinic operations and exceptional service.
• Verify insurance coverage, obtain authorizations, and help patients understand treatment plans, financial responsibilities, and payment options.
• Maintain accurate patient records, documentation, consents, and account information to ensure a smooth care journey.
• Process payments, resolve account discrepancies, and support positive financial experiences for patients.
• Partner with providers and cross-functional teams to improve patient flow, enhance service, and support daily clinic operations.
• Serve as a trusted resource for patients and teammates by addressing concerns, answering complex questions, sharing knowledge, and supporting onboarding and training.

Skills

Spanish-English bilingual

Patient interaction

Communication skills

Education

HS Diploma

Job description

Roseman University of Health Sciences in Henderson, NV seeks a Patient Experience Specialist for its Orthodontic Clinic to guide patients through their treatment journey by coordinating appointments, explaining plans and insurance, and assisting with financial arrangements.

You will be the first contact, ensure a welcoming experience from check-in through follow-up, verify coverage, maintain records, and support daily clinic operations with providers and staff.