Patient Experience Specialist

Roseman University of Health Sciences; Henderson (NV); On-site; USD 27,000 - 28,000; Full time

Job summary

Roseman University of Health Sciences in Henderson, NV seeks a Patient Experience Specialist for its Orthodontic Clinic to guide patients through their treatment journey by coordinating appointments, explaining plans and insurance, and assisting with financial arrangements.

You will be the first contact, ensure a welcoming experience from check-in through follow-up, verify coverage, maintain records, and support daily clinic operations with providers and staff.

Qualifications

• High school diploma or equivalent required.
• Bilingual Spanish-English preferred.
• PES has 3 tiers depending on experience.
• Dental/medical office experience preferred.

Responsibilities

• Be the first point of contact for patients, creating a welcoming and seamless experience from check-in through follow-up care.
• Coordinate appointments, treatment schedules, and patient communications to support efficient clinic operations and exceptional service.
• Verify insurance coverage, obtain authorizations, and help patients understand treatment plans, financial responsibilities, and payment options.
• Maintain accurate patient records, documentation, consents, and account information to ensure a smooth care journey.
• Process payments, resolve account discrepancies, and support positive financial experiences for patients.
• Partner with providers and cross-functional teams to improve patient flow, enhance service, and support daily clinic operations.
• Serve as a trusted resource for patients and teammates by addressing concerns, answering complex questions, sharing knowledge, and supporting onboarding and training.

Skills

Spanish-English bilingual

Patient interaction

Communication skills

Education

HS Diploma

Job description

Why Join Roseman?

Because this is your chance to grow with a team—and a University—that’s going places. We are a private, nonprofit institution preparing the next generation of healthcare leaders through innovation, compassion, and academic rigor. And we believe those same values should guide how we treat our employees.

Job Description

Join our Orthodontic Clinic team and help create an exceptional patient experience. As a Patient Experience Specialist, you will play a vital role in guiding patients through their orthodontic treatment journey by coordinating appointments, explaining treatment plans and insurance benefits, assisting with financial arrangements, and ensuring every patient feels informed, welcomed, and prepared for their next visit.

What You’ll Do And Why You’ll Love This Role

• Be the first point of contact for patients, creating a welcoming and seamless experience from check-in through follow-up care.
• Coordinate appointments, treatment schedules, and patient communications to support efficient clinic operations and exceptional service.
• Verify insurance coverage, obtain authorizations, and help patients understand treatment plans, financial responsibilities, and payment options.
• Maintain accurate patient records, documentation, consents, and account information to ensure a smooth care journey.
• Process payments, resolve account discrepancies, and support positive financial experiences for patients.
• Partner with providers and cross-functional teams to improve patient flow, enhance service, and support daily clinic operations.
• Serve as a trusted resource for patients and teammates by addressing concerns, answering complex questions, sharing knowledge, and supporting onboarding and training.
• Join a career path designed for growth, with Patient Experience Specialist levels that offer opportunities to expand your expertise, take on greater responsibility, contribute to process improvements, and support team success.

What You’ll Bring (Qualifications)

• High school diploma or equivalent required.
• Bilingual (Spanish-speaking) preferred, with the ability to effectively communicate with patients and staff in both English and Spanish.
• The Patient Experience Specialist (PES) position has 3 tiers depending on experience.
• PES I – 0-2 years’ experience
• PES II – 2-4 years’ experience
• PES III – 4+ years’ experience
• Progression to next level is based upon years’ experience in a dental or medical office OR equivalent education, training, or a combination of both.
• Preferred: Administrative experience in a dental practice, including knowledge of dental insurance and procedures. Relevant training or education in dental administration, insurance, or costumer service may substitute for direct experience.

What Makes You Successful

You are someone who:

• Loves interacting with patients and helping solve their questions and concerns
• Is adaptable, resourceful, and comfortable managing multiple priorities in a fast-paced environment
• Enjoys learning new systems and processes and is motivated to become an expert in our EHR and patient management tools
• Communicates clearly and professionally while building trust with patients, providers, and teammates
• Is committed to delivering an exceptional patient experience with empathy, professionalism, and care

Benefits And Perks

At Roseman University, we believe exceptional employees deserve exceptional benefits. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance at every stage of your career.

Our Benefits Include

• Multiple medical, dental, and vision plan options, including some available at no cost to employees
• Generous 403(b) retirement plan with an employer match of up to 7.5% and immediate vesting
• Employer-paid life insurance and Disability protection
• Tax-advantaged healthcare savings accounts
• Wellness, mental health resources and Employee Assistance Program (EAP)
• Generous paid time off, including vacation and sick leave, six paid holidays, an extended Thanksgiving break, and up to three weeks of paid campus closures each year.

At Roseman, we're committed to creating an environment where employees can thrive both personally and professionally. Our benefits and time-off programs reflect our dedication to supporting the people who help make our mission possible.

Pay Range: $19.50 - $20.50

Roseman University of Health Sciences is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.