Orthodontic Patient Experience Coordinator

Specialty Dental Brands; Eagle (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Treasure Valley Orthodontics is seeking a Patient Coordinator to manage scheduling, front-desk tasks, and patient communications. You will coordinate appointments, verify referrals, and ensure all forms and imaging are properly filed in patient records.

The role requires strong organizational and interpersonal skills and experience in dental office environments. Join a collaborative team that values excellent patient service and efficient clinic operations, with opportunities to grow in a

Qualifications

• 2–3 years administrative or front-desk experience.
• High school diploma or equivalent required; healthcare coursework preferred.
• Dental scheduling and patient communication experience is preferred.
• Familiarity with dental practice management software (Dentrix, Eaglesoft) is a plus.

Responsibilities

• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide preparation and follow-up instructions.
• Clearly communicate preparation instructions, financial expectations, and appointment timelines.
• Address patient questions and concerns in a professional and compassionate manner.
• Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
• Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
• Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
• Monitor and reorder supplies as needed to support daily operations.
• Assist patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during absences or high-volume periods.
• Participate in regular staff meetings and training sessions.
• Perform other duties and responsibilities assigned by management.

Skills

Administrative front-desk experience

Excellent communication

Patient service oriented

Organizational multitasking

Education

High school diploma or equivalent

Healthcare coursework preferred

Tools

Dentrix

Eaglesoft

Job description

Treasure Valley Orthodontics is seeking a Patient Coordinator to manage scheduling, front-desk tasks, and patient communications. You will coordinate appointments, verify referrals, and ensure all forms and imaging are properly filed in patient records.

The role requires strong organizational and interpersonal skills and experience in dental office environments. Join a collaborative team that values excellent patient service and efficient clinic operations, with opportunities to grow in a