Orthodontic Front Desk Coordinator | Patient Scheduling

Smile Doctors LLC; Bismarck (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life保险

Short and long-term disability

401(k) plan

2 weeks paid time off in your first yr

Discounts on braces and clear aligners

Job summary

Smile Doctors LLC is seeking a Front Desk Coordinator I in North Dakota to greet patients, manage phone calls, verify insurance, schedule visits, and handle payments. This role supports clinicians and staff at our Bismarck and Dickinson clinics and contributes to a welcoming patient experience.

The position emphasizes strong communication, organization, and teamwork, with benefits including comprehensive coverage and PTO.

Qualifications

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Skills

Verbal & written communication

Listening & comprehension

Education

High School Diploma or equivalent

Job description

Smile Doctors LLC is seeking a Front Desk Coordinator I in North Dakota to greet patients, manage phone calls, verify insurance, schedule visits, and handle payments. This role supports clinicians and staff at our Bismarck and Dickinson clinics and contributes to a welcoming patient experience.

The position emphasizes strong communication, organization, and teamwork, with benefits including comprehensive coverage and PTO.