Orthodontic Front Desk Coordinator – Patient Concierge

Smile Doctors LLC; Mustang (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life

Disability coverage

401(k) plan

Paid time off

Discounts on braces

Job summary

Craig & Streight Orthodontics is looking for a Front Desk Coordinator I to join our Mustang team. As a coordinator, you will greet customers, manage calls, and perform essential administrative duties to ensure a smooth practice operation.

Your role includes verifying insurance, managing patient information, and coordinating payments. We pride ourselves on a people-first culture, and this position is perfect for those passionate about exceptional service and teamwork.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers.
• Perform various administrative duties.
• Provide information about clinic features.
• Answer, screen, and route incoming calls.
• Check-in and collect general information from patients.
• Verify insurance information.
• Notify clinicians of patient arrival.
• Make appointments for returning patients.
• Print appointment reminders and school excuses.
• Make changes to the patient schedule.
• Coordinate payment arrangements.
• Receive, store, and deliver shipments and mail.
• Take payments and post to account.
• Update charts and patient information.
• Drive internal marketing initiatives.

Skills

Effective communication

Listening skills

Education

High School Diploma or equivalent

Job description

Craig & Streight Orthodontics is looking for a Front Desk Coordinator I to join our Mustang team. As a coordinator, you will greet customers, manage calls, and perform essential administrative duties to ensure a smooth practice operation.

Your role includes verifying insurance, managing patient information, and coordinating payments. We pride ourselves on a people-first culture, and this position is perfect for those passionate about exceptional service and teamwork.