Orthodontic front desk

NBC Orthodontics Incorporated; Georgetown (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Employee discounts

Flexible schedule

Training & development

Job summary

NBC Orthodontics Incorporated is seeking an organized Orthodontic Front Desk Coordinator in Georgetown, TX to welcome patients and manage front-office operations. You will handle scheduling, payments, and insurance inquiries to ensure a smooth patient experience.

The role involves coordinating treatment calendars, communicating with clinicians, and maintaining accurate patient records in our practice management software.

Qualifications

• Prior experience in a dental or orthodontic front desk role preferred.
• Familiarity with dental practice management software (Dolphin, Dentrix, or similar).
• Knowledge of dental insurance verification and billing processes.
• Excellent communication and interpersonal skills with a patient-first attitude.
• Strong organizational skills with the ability to multitask in a busy office environment.
• Professional, reliable, and team-oriented demeanor.
• High school diploma or equivalent required.

Responsibilities

• Greet and check in patients, ensuring a warm and professional front office experience.
• Schedule and confirm patient appointments, managing the orthodontic treatment calendar efficiently.
• Answer incoming calls, respond to patient inquiries, and relay messages to clinical staff.
• Collect and process patient payments, co-pays, and treatment plan financial arrangements.
• Verify dental insurance benefits and assist patients with coverage questions.
• Maintain accurate and up-to-date patient records in practice management software.
• Coordinate new patient consultations and follow up on pending treatment starts.

Skills

Customer service

Front desk

Communication

Multitasking

Team player

Education

High school diploma or equivalent

Tools

Dolphin

Dentrix

Job description

Benefits:

• 401(k)
• Competitive salary
• Employee discounts
• Flexible schedule
• Training & development

About the Role:

NBC Orthodontics Incorporated is looking for a friendly and organized Orthodontic Front Desk Coordinator to join our growing team in Georgetown, TX! This is a fantastic opportunity to be the welcoming face of our practice, helping patients feel at ease from the moment they walk through the door. If you thrive in a fast-paced dental environment and love building relationships with patients and families, we want to hear from you!

Responsibilities:

• Greet and check in patients, ensuring a warm and professional front office experience
• Schedule and confirm patient appointments, managing the orthodontic treatment calendar efficiently
• Answer incoming calls, respond to patient inquiries, and relay messages to clinical staff
• Collect and process patient payments, co-pays, and treatment plan financial arrangements
• Verify dental insurance benefits and assist patients with coverage questions
• Maintain accurate and up-to-date patient records in practice management software
• Coordinate new patient consultations and follow up on pending treatment starts

Requirements:

• Prior experience in a dental or orthodontic front desk role preferred
• Familiarity with dental practice management software (Dolphin, Dentrix, or similar)
• Knowledge of dental insurance verification and billing processes
• Excellent communication and interpersonal skills with a patient-first attitude
• Strong organizational skills with the ability to multitask in a busy office environment
• Professional, reliable, and team-oriented demeanor
• High school diploma or equivalent required

About Us:

NBC Orthodontics Incorporated is a trusted orthodontic practice dedicated to creating beautiful, confident smiles for patients of all ages in the Georgetown, TX community. Our patients love us for our personalized care, modern treatments, and welcoming atmosphere. We are proud to have built a team that is passionate about orthodontics and committed to making every patient experience exceptional.