Front Desk Team Lead

Toombs Orthodontics - Prairie Village; Prairie Village (KS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

PTO and holidays

401(k) traditional

401(k) Roth

Uniform provided

Bonus opportunities

Job summary

Toombs Orthodontics in Kansas is seeking a Front Desk Team Lead to supervise the front desk team and ensure a smooth patient experience. You will coordinate scheduling, assist with insurance verification and billing, and partner with the clinical and management teams to maintain efficiency and excellent patient care.

The ideal candidate has 2+ years of front office experience, at least 1 year in a supervisory role, and strong communication skills.

Qualifications

• 2+ years of front office experience, preferably in a dental or orthodontic office.
• 1+ years of supervisory or management experience.
• Strong communication and conflict resolution skills.
• Familiar with practice management software (Dolphin, Dentrix, OrthoTrac, etc.)
• Knowledge of insurance benefits is a plus.
• Dependable, detail-oriented, and calm under pressure.

Responsibilities

• Supervise and work closely with front desk staff, including coaching the staff on excellent patient service
• Oversee scheduling, check-in/check-out
• Assist in insurance verification and billing workflows
• Handle patient questions and concerns with professionalism and compassion
• Ensure that the daily schedule runs on time by working closely with the orthodontic lead assistant
• Train new team members and support ongoing development
• Work closely with doctors, clinical team, treatment coordinators, and the office manager
• Assist in covering the front desk when other staff members are on vacation or are out for illness

Skills

Front desk experience

Supervisory experience

Communication skills

Conflict resolution

Insurance knowledge

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

Tools

Dolphin

Dentrix

OrthoTrac

Job description

Overview

Toombs Orthodontics is seeking a rockstar Front Desk Team Lead for our two Johnson County offices. The ideal candidate will enjoy working with the public and have management experience. be organized, personable, and work well with other staff members to lead our front desk team and ensure that our patient experience runs smoothly.

Benefits

• Health, dental, vision, disability, and life insurance
• PTO and paid holidays
• Traditional and Roth 401(k)
• Uniform provided
• Bonus opportunities

Schedule

• Full-time
• Monday through Thursday, 7:30 AM-4:30 PM
• Friday, 9:00 AM-2:00 PM

Duties for our Front Desk Team Lead include (but are not limited to)

• Supervise and work closely with front desk staff, including coaching the staff on excellent patient service
• Oversee scheduling, check-in/check-out
• Assist in insurance verification and billing workflows
• Handle patient questions and concerns with professionalism and compassion
• Ensure that the daily schedule runs on time by working closely with the orthodontic lead assistant
• Train new team members and support ongoing development
• Work closely with doctors, clinical team, treatment coordinators, and the office manager
• Assist in covering the front desk when other staff members are on vacation or are out for illness

What we are looking for

• 2+ years of front office experience, preferably in a dental or orthodontic office
• 1+ years of supervisory or management experience
• Strong communication and conflict resolution skills
• Familiar with practice management software (Dolphin, Dentrix, OrthoTrac, etc.)
• Knowledge of insurance benefits is a plus
• Dependable, detail-oriented, and calm under pressure

If you meet or exceed the desired skills, we want to speak with you!