Orthodontic Care Coordinator — New Patient Experience

Choice Healthcare Services; Las Cruces (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

CHOICE Healthcare Services is seeking an Orthodontic Treatment Coordinator in Las Cruces to create a positive New Patient experience. You will follow the doctor’s assessment, answer questions about treatment and fees, and ensure patients leave informed about options and costs.

The role emphasizes patient communication, appointment coordination, and documentation of treatment plans, with a monthly bonus eligibility and a strong support team.

Qualifications

• High school diploma or equivalent.
• 1+ years of dental/orthodontic treatment planning experience preferred.
• 6+ months of sales experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Confirm new and recall patient appointments and reduce no-shows.
• Explain treatment plans and financial options to patients/parents.
• Prepare documents, letters, and pre-estimates for patients and doctors.
• Assist with patient flow, office tours, and warm introductions.
• Maintain patient records and recall system; track post-exam follow-ups.
• Coordinate contracts and financial arrangements with responsible party.
• Educate patients about veneers, implants, crowns and ortho options.

Skills

Customer service

Sales experience

Spanish bilingual

Education

High school diploma or equivalent

Tools

Practice Management System

Job description

CHOICE Healthcare Services is seeking an Orthodontic Treatment Coordinator in Las Cruces to create a positive New Patient experience. You will follow the doctor’s assessment, answer questions about treatment and fees, and ensure patients leave informed about options and costs.

The role emphasizes patient communication, appointment coordination, and documentation of treatment plans, with a monthly bonus eligibility and a strong support team.