Ortho Front Desk & Patient Concierge

Florida Orthopaedic Institute; Tampa (FL); On-site; USD 51,577,344 - 71,635,200; Full time

Job summary

Florida Orthopaedic Institute in the Tampa area is seeking a front desk coordinator to manage the check-in and check-out process, collect co-pays and balances, and ensure smooth patient flow with excellent customer service.

The role requires a high school diploma, about two years in a medical setting, data entry skills, strong communication, and the ability to multitask in a busy clinic. Training on Athena EMR and flexible scheduling may be provided.

Qualifications

• High School Diploma required.
• 2 years of experience in a medical environment.
• Intermediate data entry skills.
• Excellent customer service and communication skills.
• Must be organized and able to multitask.
• Must be able to work a flexible schedule, with hours varying based on business needs.

Responsibilities

• Manage check-in/check-out processes and collect co-pays.
• Obtain credit card on file agreements and prepare paperwork.
• Verify patient information and scan insurance cards.
• Upload imaging and prepare daily batches.
• Schedule follow-ups and end-of-day tasks.
• Maintain compliance with company policies and procedures.

Skills

Data entry

Customer service

Communication

Organization

Multitasking

Education

High School Diploma

Job description

Florida Orthopaedic Institute in the Tampa area is seeking a front desk coordinator to manage the check-in and check-out process, collect co-pays and balances, and ensure smooth patient flow with excellent customer service.

The role requires a high school diploma, about two years in a medical setting, data entry skills, strong communication, and the ability to multitask in a busy clinic. Training on Athena EMR and flexible scheduling may be provided.