Front Desk Representative - FOI - Tampa Bay Area

Florida Orthopaedic Institute; Tampa (FL); On-site; USD 51,577,344 - 71,635,200; Full time

Job summary

Florida Orthopaedic Institute in the Tampa area is seeking a front desk coordinator to manage the check-in and check-out process, collect co-pays and balances, and ensure smooth patient flow with excellent customer service.

The role requires a high school diploma, about two years in a medical setting, data entry skills, strong communication, and the ability to multitask in a busy clinic. Training on Athena EMR and flexible scheduling may be provided.

Qualifications

• High School Diploma required.
• 2 years of experience in a medical environment.
• Intermediate data entry skills.
• Excellent customer service and communication skills.
• Must be organized and able to multitask.
• Must be able to work a flexible schedule, with hours varying based on business needs.

Responsibilities

• Manage check-in/check-out processes and collect co-pays.
• Obtain credit card on file agreements and prepare paperwork.
• Verify patient information and scan insurance cards.
• Upload imaging and prepare daily batches.
• Schedule follow-ups and end-of-day tasks.
• Maintain compliance with company policies and procedures.

Skills

Data entry

Customer service

Communication

Organization

Multitasking

Education

High School Diploma

Job description

In This Role You Will

Be responsible for ensuring all aspects of the check-in & check-out process are handled in an organized and efficient manner including collecting co‑pays and patient balances, obtaining credit card on file agreements, preparing paperwork at the start and end of the clinic days to allow for a smooth patient flow while providing excellent customer service.

Starting at $18 an hour

Key Responsibilities

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assist patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes.
• Verifying a valid authorization is present in the patients account in Athena.
• Ensuring the patients insurance benefits have been verified within the past 90 days.
• Collecting all co‑pays, deductibles, co‑insurance, and outstanding patient balances.
• Inform patients of credit card on file process and obtain signed agreements.
• Begin check in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patients signature.
• Upload any outside patients imaging cds into Medview PACs system.
• Preparing all paperwork for next days clinic.
• Schedule patients follow up appointments
• Complete end of day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

About You

• High School Diploma
• 2 years experience in a medical environment
• Intermediate data entry skills
• Excellent customer service and communication skills.
• Must be organized and able to multitask
• Must be able to work a flexible schedule, with hours varying based on business needs.

We'd Love It If You Also Had

• 2 years experience in Ortho
• Athena EMR experience
• Spanish Bi‑Lingual a Plus!

Positions Available In

• North Tampa
• Wesley Chapel
• Riverview
• Lakeland
• South Tampa
• Brandon
• Citrus Park
• Palm Harbor
• Bloomingdale
• Cypress

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug‑free workplace. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.