Ortho Ambulatory Clinic Operations Manager

John Hopkin’s University; Lutherville (MD); On-site; USD 44,000 - 97,000; Full time

Job summary

The Johns Hopkins University is seeking an Ambulatory Services Manager to lead day-to-day clinic operations at the Greenspring Station location. You will coordinate patient access, registration, revenue cycle, and regulatory compliance while partnering with physicians, nurses, and staff to ensure efficient, high-quality patient care.

Responsibilities include developing tools and reports in Epic, monitoring KPIs, ensuring staff performance, and driving process improvements to optimize patient

Qualifications

• Bachelor's degree required; Master's degree preferred.
• Four years related experience; supervisory experience required.
• Additional education may substitute for required experience per Johns Hopkins equivalency formula.

Responsibilities

• Oversee day-to-day ambulatory clinic operations.
• Improve patient access, registration, scheduling and revenue cycle processes.
• Monitor performance via Epic work queues, dashboards, and Ambulatory Dashboard.
• Maintain compliance with regulatory requirements and facility policies.
• Lead staffing, training, and process improvement to enhance patient experience.

Skills

Epic reporting

Workflow monitoring

Staff productivity

Education

Bachelor's degree

Master's degree (preferred)

Tools

Epic

Job description

The Johns Hopkins University is seeking an Ambulatory Services Manager to lead day-to-day clinic operations at the Greenspring Station location. You will coordinate patient access, registration, revenue cycle, and regulatory compliance while partnering with physicians, nurses, and staff to ensure efficient, high-quality patient care.

Responsibilities include developing tools and reports in Epic, monitoring KPIs, ensuring staff performance, and driving process improvements to optimize patient