Senior Tier 2 IT Support Analyst - Networking & Identity

Eola Technology Partners; Orlando (FL); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Eola Technology Partners, a growing MSP, seeks a Tier 2 Technical Support Analyst to handle advanced IT issues and escalate for Tier 1 technicians. This on-site role in Orlando, FL supports client environments and participates in after-hours rotations.

The ideal candidate has strong networking skills, familiarity with Cisco Meraki, and experience with Microsoft Entra ID and Microsoft 365. On-site tenure and clear communication are essential.

Formación

• Minimum 3 years of professional IT experience.
• Strong networking knowledge and troubleshooting skills.
• Strong experience with Cisco Meraki equipment.
• Strong experience with Microsoft Entra ID and Microsoft 365.
• Solid understanding of DNS, DHCP, VLANs, VPNs, routing, switching, firewalls, and Wi‑Fi.

Responsabilidades

• Serve as escalation point for Tier 1 technicians.
• Troubleshoot complex network, cloud, identity, workstation, and Microsoft 365 issues.
• Configure and troubleshoot Cisco Meraki firewalls, switches, wireless networks, and VPNs.
• Administer and troubleshoot Microsoft Entra ID and Microsoft 365.
• Support authentication, MFA, Conditional Access, permissions, DNS, DHCP, VLANs, and connectivity issues.
• Document troubleshooting steps and resolutions clearly.
• Communicate effectively with clients and internal team members.
• Assist with infrastructure projects, migrations, and deployments.
• Participate in the after-hours on-call rotation.

Conocimientos

Networking troubleshooting

Analytical/problem-solving

Communication

Ownership/independence

On-site availability

Herramientas

Cisco Meraki

Microsoft Entra ID

Microsoft 365

Descripción del empleo

Eola Technology Partners, a growing MSP, seeks a Tier 2 Technical Support Analyst to handle advanced IT issues and escalate for Tier 1 technicians. This on-site role in Orlando, FL supports client environments and participates in after-hours rotations.

The ideal candidate has strong networking skills, familiarity with Cisco Meraki, and experience with Microsoft Entra ID and Microsoft 365. On-site tenure and clear communication are essential.