Orlando Onsite Logistics & Customer Support Specialist

On Demand Technologies, LLC

Orlando (FL)

On-site

USD 30,000 - 32,000

Full time

5 days ago

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Job summary

OneRail is seeking a Logistics Support Specialist in Orlando, FL to manage shipping routes, respond to customer inquiries, and monitor deliveries from start to finish. This on-site role requires strong multitasking and excellent communication in a fast-paced environment.

You will handle high volumes of calls, emails, and chats, coordinate with couriers, and ensure SLA compliance while optimizing delivery operations.

Qualifications

Prior customer service experience is required.
Some logistic/dispatching experience is required.
Contact center experience preferred.
Must be located in Orlando, FL and willing to work onsite at OneRail HQ (ZIP 32819).
Demonstrated skills managing multiple priorities across different electronic platforms.
Ability to monitor and execute multiple tasks at any given time.

Responsibilities

Attend to high volume of inbound and outbound calls, emails, and chats.
Provide exceptional customer service to customers, couriers, and drivers.
Monitor the delivery lifecycle from courier acceptance to proof of delivery, including tracking and trace and issue resolution.
Coordinate with delivery partners to ensure delivery meets SLA and is cost-effective.
Communicate with internal and external groups on high priority loads and customers.
Resolve customer and carrier problems and escalate when needed.
Assist with scheduling deliveries and process improvements.
Complete order data entry and dispatch if needed.
Coordinate with couriers to track movements and fix shipping errors.