Logistics Support Specialist

OneRail; Orlando (FL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Bilingual (Spanish/English) pay diff

Job summary

OneRail in Orlando, FL is seeking a Logistics Support Specialist to manage shipping routes, respond to customer inquiries, and support delivery operations on-site at HQ. The role emphasizes attention to detail, multitasking, and strong customer service.

You will handle high volumes of calls, emails, and chats, coordinate with couriers and drivers, monitor delivery progress, resolve issues, and communicate escalations promptly.

Qualifications

• Prior customer service experience is required.
• Some logistics/dispatching experience is required.
• Contact center experience preferred.

Responsibilities

• Attend to a high volume of inbound and outbound calls, emails, and chats.
• Provide exceptional customer service to customers, couriers, and drivers.
• Monitor the delivery lifecycle from courier acceptance to proof of delivery, including track and trace, problem resolution, and customer communication.
• Coordinate with delivery partners to ensure cost-effective, SLA-aligned deliveries.
• Communicate with internal and external groups on high priority loads and customers.
• Resolve customer and carrier problems and communicate escalations promptly to minimize impact.
• Support scheduling optimizations and continuous improvement in operations.
• Complete order data entry and dispatch if needed.
• Track movements of deliveries and troubleshoot shipping errors.

Skills

Customer service

Dispatching experience

Contact center experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Logistics Support Specialist

Customer Success - Log Support Clerical On-site - Orlando HQ 32819, Orlando, FL, US

10 days ago Requisition ID: 1016

Salary Range: $22.00 To $23.00 Hourly

Department: Logistics Operations

Reports to: Manager, Logistics Operations

Location: On-site

FLSA Status: Non-Exempt (Hourly)

Logistics Support Specialist

Our Logistics Support Specialists are the driving force of OneRail. A Logistics Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Logistics Support Specialist is responsible for responding immediately to customer questions and notifying them of any delivery delays. Attention to detail, efficient multi-tasking, and providing excellent customer service is essential in this position. Customer service and industry/contact center experience strongly preferred.

Responsibilities:

• Attend to high volume of inbound and outbound calls, emails, and chats.
• Provide exceptional customer service to customers, couriers, and drivers.
• Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to - track and trace, problem resolution, customer communication.
• Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed in the most cost-effective way while meeting customer SLA.
• Communicate with internal and external groups, especially on high priority loads and customers.
• Solve customer and carrier problems and help resolve issues.
• Communicate escalations on time in order for the issue to be resolved with the least amount of customer impact.
• Demonstrate passion for excellence with respect to treating and caring for customers.
• Assist with procedure optimization of scheduling deliveries from our clients.
• Identify and communicate ways OneRail can continuously improve in its operations.
• Complete order data entry and dispatch if needed.
• Coordinate with couriers to track movements of deliveries.
• Tracking drivers and fixing shipping errors.

Requirements:

• Prior Customer Service experience is required.
• Must have some logistic/dispatching experience.
• Contact center experience preferred.
• You must be located in Orlando, Florida, and willing to work onsite at OneRail HQ (ZIP 32819).
• Demonstrated skills managing multiple priorities across different electronic platforms.
• Ability to monitor and execute multiple tasks at any given time.
• Must possesdecision-making skillsthe ability to quickly assess situations, determine action plans, and execute action plans.
• Ability to adapt to fast-paced environment.
• Computer proficiency with web-based applications.
• Strong communication (written and verbal) skills.
• Must be enthusiastic about working in ateam environment.
• Ability to handle multiple deliveries at once.
• Ability to recognize and prioritize tasks based on urgency.
• Our hours of operations arebetween the hours of 7:00am - 9:00pm (Monday - Sunday)
• 5 - day work weeks with 1 weekend day off
• 4 - day work weeks with both weekend daysrequired

Compensation: All Logistics Support Specialists are paid hourly and begin at $22.00/hour with an additional $1.00/hour pay differential ($23.00/hour) for bilingual (Spanish/English) team members.