Logistics Support Specialist

On Demand Technologies, LLC; Orlando (FL); On-site; USD 30,000 - 32,000; Full time

Job summary

OneRail is seeking a Logistics Support Specialist in Orlando, FL to manage shipping routes, respond to customer inquiries, and monitor deliveries from start to finish. This on-site role requires strong multitasking and excellent communication in a fast-paced environment.

You will handle high volumes of calls, emails, and chats, coordinate with couriers, and ensure SLA compliance while optimizing delivery operations.

Qualifications

• Prior customer service experience is required.
• Some logistic/dispatching experience is required.
• Contact center experience preferred.
• Must be located in Orlando, FL and willing to work onsite at OneRail HQ (ZIP 32819).
• Demonstrated skills managing multiple priorities across different electronic platforms.
• Ability to monitor and execute multiple tasks at any given time.

Responsibilities

• Attend to high volume of inbound and outbound calls, emails, and chats.
• Provide exceptional customer service to customers, couriers, and drivers.
• Monitor the delivery lifecycle from courier acceptance to proof of delivery, including tracking and trace and issue resolution.
• Coordinate with delivery partners to ensure delivery meets SLA and is cost-effective.
• Communicate with internal and external groups on high priority loads and customers.
• Resolve customer and carrier problems and escalate when needed.
• Assist with scheduling deliveries and process improvements.
• Complete order data entry and dispatch if needed.
• Coordinate with couriers to track movements and fix shipping errors.

Skills

Customer service

Dispatching

Multitasking

Communication

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Logistics Support Specialist

Customer Success - Log Support Clerical On-site - Orlando HQ 32819, Orlando, FL, US

5 days ago Requisition ID: 1016

Salary Range: $22.00 To $23.00 Hourly

Department: Logistics Operations
Reports to: Manager, Logistics Operations
Location: On-site
FLSA Status: Non-Exempt (Hourly)

Logistics Support Specialist

Our Logistics Support Specialists are the driving force of OneRail. A Logistics Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Logistics Support Specialist is responsible for responding immediately to customer questions and notifying them of any delivery delays. Attention to detail, efficient multi-tasking, and providing excellent customer service is essential in this position. Customer service and industry/contact center experience strongly preferred.

Responsibilities:

• Attend to high volume of inbound and outbound calls, emails, and chats.
• Provide exceptional customer service to customers, couriers, and drivers.
• Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to - track and trace, problem resolution, customer communication.
• Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed in the most cost-effective way while meeting customer SLA.
• Communicate with internal and external groups, especially on high priority loads and customers.
• Solve customer and carrier problems and help resolve issues.
• Communicate escalations on time in order for the issue to be resolved with the least amount of customer impact.
• Demonstrate passion for excellence with respect to treating and caring for customers.
• Assist with procedure optimization of scheduling deliveries from our clients.
• Identify and communicate ways OneRail can continuously improve in its operations.
• Complete order data entry and dispatch if needed.
• Coordinate with couriers to track movements of deliveries.
• Tracking drivers and fixing shipping errors.

Requirements:

• Prior Customer Service experience is required.
• Must have some logistic/dispatching experience.
• Contact center experience preferred.
• You must be located in Orlando, Florida, and willing to work onsite at OneRail HQ (ZIP 32819).
• Demonstrated skills managing multiple priorities across different electronic platforms.
• Ability to monitor and execute multiple tasks at any given time.
• Must possesdecision-making skillsthe ability to quickly assess situations, determine action plans, and execute action plans.
• Ability to adapt to fast-paced environment.
• Computer proficiency with web-based applications.
• Strong communication (written and verbal) skills.
• Must be enthusiastic about working in ateam environment.
• Ability to handle multiple deliveries at once.
• Ability to recognize and prioritize tasks based on urgency.
• Our hours of operations arebetween the hours of 7:00am - 9:00pm (Monday - Sunday)
• 5 - day work weeks with 1 weekend day off
• 4 - day work weeks with both weekend daysrequired

Compensation:

All Logistics Support Specialists are paid hourly and begin at $22.00/hour with an additional $1.00/hour pay differential ($23.00/hour) for bilingual (Spanish/English) team members.