Customer Operations Representative

Circle Logistics Inc.; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Circle Logistics Inc. in Orlando is seeking a proactive Customer Operations Representative to join our team.

You will act as the primary operational link between sales, shippers, receivers, and enterprise contacts, driving flawless shipment execution and account growth. In a fast-paced freight brokerage setting, you’ll manage the lifecycle of customer freight from order entry to post-delivery billing reconciliation, leveraging your logistics experience to build long-term relationships and ensure

Qualifications

• 2–5 years of direct experience in customer service in a B2B environment.
• Strong organizational skills with the ability to manage multiple accounts and deadlines.
• Excellent written and verbal communication skills, including professional email and phone etiquette.
• Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams).

Responsibilities

• Act as the daily operational point of contact for assigned accounts; collaborate with Sales to grow relationships.
• Enter and manage new load orders in the Transportation Management Software (TMS) with all requirements and notes.
• Schedule pickups and deliveries within customer transit windows; coordinate with shippers/receivers.
• Monitor transit milestones via TMS and update SLAs.
• Identify delays or disruptions early; coordinate cross-functionally to implement contingency plans.
• Collect, audit, and archive shipping documents; resolve billing discrepancies with billing team and customer contacts.
• Develop and maintain SOPs to ensure operational consistency across the team.

Skills

Customer service

B2B coordination

Account management

Written & verbal communication

Education

Bachelor’s or Associate degree in Supply Chain Management

Tools

Microsoft 365

TMS software

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

We are seeking a proactive, detail-oriented, and service-driven Customer Operations Representative to join our team in Orlando. In this role, you will serve as the primary operational link between our sales teams, shippers, receivers, and enterprise customer contacts, driving flawless shipment execution and account growth.

Working in a dynamic, fast-paced freight brokerage environment, you will manage the daily lifecycle of customer freight—from order entry and appointment scheduling to proactive tracking, issue resolution, and post-delivery billing reconciliation. You will leverage your logistics and/or B2B customer service experience to build lasting account relationships, ensure contract compliance, and deliver operational excellence at every touchpoint.

Key Responsibilities

Customer & Account Support: Act as the daily operational point of contact for assigned accounts; partner closely with Sales to maintain and grow customer relationships through reliable communication and proactive service.

Order & Shipment Management: Accurately enter and build new load orders into proprietary Transportation Management Software (TMS) and ensure all shipment requirements, special handling notes, and accessorials are clearly documented.

Facility & Appointment Scheduling: Coordinate directly with shippers, receivers, and warehouse facilities to schedule and confirm pickup and delivery appointments within customer transit windows.

Tracking and SLA Compliance: Monitor transit milestones via internal TMS, macro-tracking platforms, and external customer portals; update portal milestones to fulfill account-specific KPIs and Service Level Agreements (SLAs).

Exception Handling & Escalation: Identify transit delays, route disruptions, or facility hold-ups early; partner cross-functionally with Driver Services, Carrier Sales, and Escalations teams to resolve load-level issues to organize and communicate clear contingency plans to customers.

Documentation & Billing Integrity: Collect, audit, and archive essential shipping documentation (Bills of Lading, Proof of Delivery, rate confirmations); resolve billing and credit discrepancies in partnership with the billing team and customer AP contacts.

Process Standardization: Develop, maintain, and update account‑specific Standard Operating Procedures (SOPs) to ensure operational consistency and seamless workflow execution across the team.

Qualifications

Required Qualifications

2–5 years of direct experience in customer service in a B2B environment. Bonus if experiencedin freight brokerage operations, logistics coordination, transportation customer service,.

Advanced organizational skills with the ability to balance multiple accounts, prioritize competing deadlines, and maintain meticulous data accuracy in a high-volume setting.

Excellent written and verbal communication skills, including professional email correspondence and phone etiquette.

Proficiency with modern office productivity tools, including Microsoft 365 (Word, Excel, Outlook, Teams).

Preferred Qualifications

Bachelor’s or Associate degree in Supply Chain Management, Logistics, Business Administration, or a related field.

Prior experience managing retail vendor compliance standards, strict delivery appointment windows.

Strong analytical and problem‑solving skills with a track record of successful resolution

Additional Information

All your information will be kept confidential according to EEO guidelines.