Orlando Logistics Customer Success Specialist

Vertex West LLC; Orlando (FL); On-site; USD 48,000 - 61,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Job summary

Vertex West LLC in Orlando, FL is seeking a Customer Service Representative to handle client inquiries and resolve issues with professionalism and efficiency.

You will assist with order status, tracking, and delivery information, maintain records of interactions, and collaborate with internal teams to ensure timely resolutions. The role offers growth opportunities in a dynamic, supportive environment.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Experience in customer service; logistics or supply chain experience a plus.
• Proficiency with Microsoft Office (Excel/Outlook).

Responsibilities

• Handle incoming customer inquiries and complaints with prompt, accurate responses.
• Assist clients with order status, tracking, and delivery information.
• Maintain organized records of customer interactions and issues.
• Collaborate with internal teams to resolve concerns and ensure timely resolutions.
• Provide exceptional customer service and build strong client relationships.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Vertex West LLC in Orlando, FL is seeking a Customer Service Representative to handle client inquiries and resolve issues with professionalism and efficiency.

You will assist with order status, tracking, and delivery information, maintain records of interactions, and collaborate with internal teams to ensure timely resolutions. The role offers growth opportunities in a dynamic, supportive environment.