Customer Experience Specialist — Growth & Benefits

Flint West Corp.; Orlando (FL); Presencial; USD 32.000 - 42.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Paid time off

Professional development

Resumo da vaga

Flint West Corp. in Orlando, FL, is seeking a Customer Service Rep to engage with customers, answer inquiries, and ensure an exceptional experience. This full-time role supports customers by phone, email, and chat while maintaining a customer-centric approach.

You will work in a collaborative team, monitor service metrics, and contribute to the development and implementation of customer service policies. The position rewards clear communication, problem solving, and a willingness to learn and

Qualificações

• Answer customer inquiries via phone, email, and chat
• Resolve customer complaints and issues promptly and professionally
• Assist in the development and implementation of customer service policies and procedures
• Provide exceptional customer service and support to internal teams
• Monitor and analyze customer service metrics to identify areas for improvement
• Train and mentor new hires in customer service best practices
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Stay up-to-date with industry trends and best practices in customer service

Responsabilidades

• Answer customer inquiries via phone, email, and chat
• Resolve customer complaints and issues promptly and professionally
• Assist in the development and implementation of customer service policies and procedures
• Provide exceptional customer service and support to internal teams
• Monitor and analyze customer service metrics to identify areas for improvement
• Train and mentor new hires in customer service best practices
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Stay up-to-date with industry trends and best practices in customer service

Conhecimentos

Customer service

Communication skills

Problem solving

Microsoft Office

Adaptability

Time management

Formação

High school diploma

Descrição da vaga

Flint West Corp. in Orlando, FL, is seeking a Customer Service Rep to engage with customers, answer inquiries, and ensure an exceptional experience. This full-time role supports customers by phone, email, and chat while maintaining a customer-centric approach.

You will work in a collaborative team, monitor service metrics, and contribute to the development and implementation of customer service policies. The position rewards clear communication, problem solving, and a willingness to learn and