Orlando Driver Services Specialist - Entry-Level Logistics

Circle Logistics, Inc; Orlando (FL); In loco; USD 34.000 - 48.000; Tempo pieno

Descrizione del lavoro

Circle Logistics, Inc in Orlando is seeking a detail-oriented Driver Services Representative to join our team. This entry-level role connects drivers, customers, and internal operations to ensure smooth shipments and outstanding service in a fast-paced environment.

You will gain hands-on experience with load management, shipment tracking, and proactive communication while developing professional skills in freight brokerage and customer service.

Competenze

• High school diploma or equivalent.
• 1-3 years of experience in customer service, operations, data entry, call center, dispatch, or logistics.
• Strong attention to detail and ability to manage multiple tasks.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Suite and web-based software applications.
• Ability to prioritize, organize, and balance competing demands.
• Strong teamwork and collaboration across functions.
• Problem-solving and resilience in fast-paced environments.
• Time management to meet performance targets.
• Knowledge of tracking and tracing systems or willingness to learn.

Mansioni

• Enter new load orders and shipment information into proprietary web-based software systems with accuracy and attention to detail.
• Conduct proactive check calls to track and trace drivers and maintain clear communication.
• Coordinate internal correspondence with drivers for accurate documentation and updates.
• Monitor freight movement across tracking platforms and notify customers of delays.
• Collect, organize, and maintain shipment documentation for brokerage operations.
• Collaborate with Sales and Dispatch to identify solutions and resolve issues.
• Maintain outbound call volume while prioritizing quality interactions.
• Respond to driver inquiries and customer concerns with professionalism.
• Balance multiple tasks and maintain organizational systems to meet daily goals.
• Suggest process improvements to enhance freight brokerage practices.

Conoscenze

Customer service

Data entry

Communication skills

Multitasking

Microsoft Office Suite

Formazione

High school diploma

Strumenti

Microsoft Office Suite

Web-based software

Tracking platforms

Descrizione del lavoro

Circle Logistics, Inc in Orlando is seeking a detail-oriented Driver Services Representative to join our team. This entry-level role connects drivers, customers, and internal operations to ensure smooth shipments and outstanding service in a fast-paced environment.

You will gain hands-on experience with load management, shipment tracking, and proactive communication while developing professional skills in freight brokerage and customer service.