Help Desk & VTC Specialist (Windows 11, AV/Teams)

ASRC Federal

Rock Island (IL)

On-site

USD 65,000 - 90,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

ASRC Federal Technology Solutions is seeking an experienced Help Desk Support Service Specialist – Intermediate to support ACC Orlando in Rock Island, IL. The role provides Tier 2/3 desktop support for Windows 11, lifecycle management, and AV/VTC expertise for both unclassified and classified environments.

You will troubleshoot issues using Entra ID, Intune, and Microsoft 365, coordinate patching above baseline, and log all requests in ServiceNow.

Qualifications

Bachelor's degree in a related field from an accredited institution.
Minimum of 3 years of IT infrastructure and support experience.
Experience with Windows 10/11 troubleshooting and support, mobile devices, printers/scanners, Azure AD, Intune, Microsoft 365, and ITSM tools such as ServiceNow.

Responsibilities

Troubleshoot and resolve IT issues for Windows 11 desktops and laptops.
Re-image devices according to RNEC baseline configuration standards.
Support mobile device troubleshooting and setup (iOS, MiFi).
Provide support for printers, scanners, and miscellaneous IT devices.
Apply patches to software classified as above-baseline.
Utilize Microsoft Entra ID, Intune, and Microsoft 365 to administer and troubleshoot user environments.
Work within an IT ticketing system (e.g., ServiceNow) to log and resolve incidents.
Update asset and configuration databases for hardware lifecycle changes.
Collaborate with internal teams to escalated and resolve complex issues.
Provide VTC and AV support across unclassified and classified mediums, to include Microsoft Teams.