Organizational Performance Manager

University Health; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

University Health seeks a dedicated professional to document and lead Maternal & Neonatal performance improvement projects, ensuring care quality from admission to follow-up. You will collaborate with Women’s Health & Neonatal Intensive Care Services to monitor metrics and lead initiatives that address care opportunities.

Qualifications include a Bachelor’s degree in a healthcare field and 3+ years of leading process improvement in healthcare.

Qualifications

• Bachelor’s degree required.
• 3+ years leading process improvement initiatives in healthcare (Lean Six Sigma, IHI Model for Improvement preferred).
• Strong project management, communication and interpersonal skills required.

Responsibilities

• Document maternal & neonatal PI processes and quality initiatives from admission to discharge.
• Lead performance improvement projects and monitor metrics.
• Utilize state and national benchmarks to set standards for maternal and neonatal care.
• May serve as facilitator/leader of process improvement efforts.

Skills

Process improvement leadership

Communication skills

Team collaboration

Education

Bachelor’s degree in healthcare or related field

Job description

POSITION SUMMARY/RESPONSIBILITIES

Through collaboration with Women’s Health & Neonatal Intensive Care Services’ faculty/staff, responsible for documentation of the Maternal & Neonatal performance improvement (PI) process, ensuring on-going quality of care initiatives that impact the care delivered to the maternal and neonatal patient from admission through patient disposition and follow-up. Participates in internal quality audit activities, monitors compliance with appropriate metrics and lead performance improvement projects to ensure levels of care readiness and to address identified opportunities for improvement. Utilizes state and national benchmarks to determine maternal and neonatal care standards. May serve as facilitator/leader of process improvement efforts.

EDUCATION/EXPERIENCE

Bachelor’s degree, or other healthcare related field required. Three or more years of leading process improvement initiatives (quality experience preferred) in healthcare setting is preferred (i.e. Lean Six Sigma, IHI’s Model for Improvement). Previous project management, excellent communication and interpersonal skills required. Must demonstrate the ability to work effectively in a team environment.

LICENSURE/CERTIFICATION

Project management coursework or certification in project management is desired.