Order-to-Cash Tech Analyst: AI, Automation & Insights

Antler; West Chester (Chester County); On-site; USD 94,000 - 152,000; Full time

Job summary

Johnson & Johnson is recruiting for a Professional, Customer Orders role, supporting order-to-cash processes across DePuy Synthes. You will translate business needs into functional specs and collaborate with Sales, IT, and Finance to deliver reliable, compliant technology solutions.

The role focuses on optimizing order handling, defining requirements, and enabling scalable commercial execution. Travel up to 10% is possible; a Bachelor's in a related field is required.

Qualifications

• Requires 2-4 years in IT/tech product or business systems analyst role.
• Experience with enterprise apps supporting customer orders (ERP/CRM) and basic data analysis.
• Experience analyzing order-to-cash workflows and translating needs into specs.

Responsibilities

• Liaise between Commercial partners and IT to translate needs into requirements.
• Support lifecycle of technology products related to customer orders including testing and release activities.
• Lead AI/analytics/automation to modernize commercial platforms for better engagement and optimization.

Skills

Agile Product Development

Analytical Reasoning

Coaching

Collaboration

Requirements Analysis

Research and Development

Software Development Life Cycle

Stakeholder Management

Technical Writing

Product Strategies

Product Development

Product Improvements

Product Development

Software Development Management

Team Collaboration

Education

Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or related field

Advanced degree (e.g., MBA or Master’s in Information Systems) preferred

Tools

ERP

CRM

Order Management Systems

Job description

Johnson & Johnson is recruiting for a Professional, Customer Orders role, supporting order-to-cash processes across DePuy Synthes. You will translate business needs into functional specs and collaborate with Sales, IT, and Finance to deliver reliable, compliant technology solutions.

The role focuses on optimizing order handling, defining requirements, and enabling scalable commercial execution. Travel up to 10% is possible; a Bachelor's in a related field is required.